Chris W Roads Ltd Reviews Summary

Customer Service

Pros:

• "The quality of customer service was 100% from start to finish."
• "The customer service is outstanding and the atmosphere friendly, professional and respectful."
• "Fantastic service from Chris Roads staff all very friendly and most of all really helpful we purchased a Fiat 500 from them and would have no hesitations recommending anyone."
• "I can’t thank them enough & would highly recommend them to anyone."
• "The staff at Chris w roads are extremely helpful and professional they went out of their way to ensure a terrific service whilst helping me."
• "They provided excellent communication and most importantly they did a fantastic job solving and fixing the car issue I had at a very reasonable price."
• "Customer service was very friendly and welcoming."

Cons:

• "When I visited, I had the misfortune of meeting a patronising, sarcastic waffling little bald man who tried to project his own inferiority complex onto me."
• "Wouldn't have bought a car from there even if it was a bargain!"
• "I will never, ever buy from this dealership, and I will tell others of my very negative experience."
• "He kept referring to my daughter as a kid(she is 24) and suggested she didn't know what she wanted, and that she was choosing her car based on its colour!"
• "The only downside has been a tyre pressure issue on the rear of the car."
• "An unfortunate occurrence and having just paid 6 thousand pounds for the car the expense of refurbishing the wheels is something we weren't expecting but can't be helped."
• "It broke down 20 mins into my journey to work on M1 in outside lane, very scary."

Sales Experience

Pros:

• "Overall, very friendly and relaxing process from the first contact, right up to picking the car up."
• "At no time did I feel pressured into buying extras."
• "The sales staff were very knowledgeable and very helpful when arranging test drives and finance."
• "The whole sales experience was excellent. No pressure to buy add ons and a very friendly but professional approach by Martin."
• "No pressure just old school quality customer service."
• "Salesmen aren’t pushy and offer great advice, good communication between the staff."
• "The salesperson Martin was really helpful and provided a friendly, professional and welcoming service."

Cons:

• "The old MOT had the wrong mileage logged (higher than current mileage), this should have been picked up by the salesman but wasn't."
• "The only reason this is a four rather than five star review is that when I got the new V5C registration document, they had filled in my name incorrectly."
• "Having had a terrible experience buying a car with a large dealership in the weeks prior to visiting Chris Roads, I was a little apprehensive about car sales in general."

Vehicle Condition

Pros:

• "The vehicle was clean and spotless."
• "Went the extra mile to ensure that the car I purchased was in tip top condition - and worth every penny of what I paid for it."
• "What an amazing service bought a Jaguar XE and after a week came to it and it wouldn’t start rang Chris W Roads they came fetched the car, got it fixed and delivered back to me all clean."
• "There was a fault with the car which I noticed about 10 days after I bought it. Chris W Roads have paid for the fault to be rectified."
• "The car unfortunately developed a fault after a few weeks but the guys at the garage couldn't do enough to resolve the issue."
• "A small issue of an interior trim being found to have come unclipped the day after collection was quickly sorted the same day."
• "Bought an Audi A5 today and would 100% recommend this company, fantastic customer service and the car was perfect."

Cons:

• "Brought a Clio from them which is great, however the air con didn’t get cold."
• "The number plate was only stuck on with double sided tape. Of course the rear number plate got lost."