acar2go Reviews Summary

Customer Service

Pros:

• "I had great service from Alex who was full of enthusiasm, wasn't pushy and gave us space to think."
• "Their no pressure sales approach is refreshing and allows you to know that whether you buy or not you have made the right decision and it's your decision."
• "Best after-sale service one could ever get."
• "This company is fully focused on providing it's clientele with a friendly, professional and totally stress free sales experience."
• "The staff are very friendly and leave you to look around and discuss in private."
• "The man that took my call was incredibly kind, helpful and solved the issue!"
• "The whole team were very attentive and informative and have continued to offer me outstanding customer service and assistance in the past year."

Cons:

• "I still can't believe how ignorant the Staff members are of their vehicles."
• "Unprofessional, confrontational and rude salesmanship. Would not recommend."
• "I was told the car would be ready on Tuesday only to turn up and be told that it's not been on site and has only just come back."
• "Visited the garage to see a car having phoned twice to say we were interested. On inspection the car had not been serviced or valeted there were takeaway salt packets in the boot) and one wheel was badly scuffed."
• "After this, my experience with them took a nose dive."
• "I pointed out various things that Mark had not told me about on the phone like a scratch on the rear quarter panel glass, the front brakes being rusty."
• "I am a victim of being told wrong information."

Vehicle Quality

Pros:

• "I bought a Vauxhall Corsa in excellent condition, but right from the beginning we were made to feel welcome, allowed to browse and given appropriate guidance to allow us to make our own decision."
• "We bought a Nissan Qashqai +2, which was priced competitively in the market."
• "The job was completed professionally and to a high standard."
• "Seven years ago I bought a Skoda Fabia from this company and it has been ultra reliable."
• "The vehicle was spotless, professionally detailed, with fresh tyres, a full service, and a full year's MOT."
• "I have towed my caravan with it & used it daily on my 70 mile round trip to work & 'touch wood' it has not missed a beat."
• "So far the car has been lovely to drive, so I would definitely use your garage again to purchase a car in the future!"

Cons:

• "The courtesy car was filthy inside and out."
• "Bought a car and initially happy and was asked to give a review by Becs which I did. Unfortunately within six months the car no longer was road worthy..."
• "Unfortunately within six months the car no longer was road worthy, had a terrible oil leak and according to a mechanic had been given a patch job to ready for sale..."
• "Unfortunately the car developed a fault close to the end of the three month warranty."
• "The tyre did not have a nail in, the tyres were put on incorrectly."
• "Issue 1: Engine light appeared on my way home from collecting my newly purchased car. This issue was a P0544 (faulty exhaust temperature sensor) - once I drove the car back the dealership replaced/fixed FOC."
• "After paying the car, we then found out it came with no service history!"

Sales Experience

Pros:

• "Everything was done with no hassle or pressure and is without doubt the most enjoyable and stress free car purchase I have ever made."
• "I can highly recommend buying a vehicle from here."
• "Can't recommend this small, independent, car sales facility enough."
• "Without doubt, it was the most comfortable, complete and satisfactory car sales experience I have experienced."
• "I particularly liked that I never felt as though I was being pushed into it."
• "It was actually a pleasure to buy a car and not feel pressured at all."
• "I truly believe he gave me the best deal he could."

Cons:

• "Once I arrived at the Garage, I was furious to discover the car was not Automatic."
• "False advertising is illegal. Not only was the garage false advertising, but they wasted 3 hours of mines and my colleagues time."
• "We were looking for a new family car a couple of weeks ago. We went for a test drive in a vehicle, then asked if they would negotiate the price. Their policy is not to, but instead of explaining this calmly the salesman told us we had wasted his time by taking a test drive."
• "Wow what a rude sales man Mark is!!"
• "They have a 'no haggle' car price but most cars had 'make an offer' stickers and were still not in sale condition."
• "Just after writing this I reviewed my dash cam footage to find that 2 colleagues had taken my car to a shopping centre!"
• "I would regretfully have to give 4 and not 5 stars due to the initial aura I got that I couldn't proceed with an inspection before buying the car."