MSV, dwell Student Living Reviews Summary

Accommodation Quality

Pros:

• "Great accommodation for students looks for city centre location or something to close to MMU."
• "The rooms are a reasonable size for what you pay considering you're living pretty much in the centre of Manchester."
• "Really loved my refurbished room. The building is clean and modern with lovely reception staff who are of similar age."
• "The gym is always kept immaculate and all machines are suitable from your beginners to your body builders."
• "I stayed at MSV over the summer whilst in between student homes in 2021. I can safely say I have never met a more friendly and supportive team."
• "I would say MSV is great for first year accommodation while you're adjusting to university life."
• "I have decided to live here again (just a different type of room) next academic year, primarily on the basis of feeling safe and supported."

Cons:

• "The shower had black (toxic) mould inside it."
• "The worst living experience of my life."
• "The laundry site is sourced by a third party and the machines are completely unreliable."
• "The kitchens are tiny, nowhere near substantial for 4 people and have no windows, meaning they have zero ventilation."
• "You have to walk through a rat infested car park to do your washing."
• "The rooms facing in have to cope with the noise from courtyard until they close for the night."
• "The walls are paper thin and can hear people coming from down the corridor."

Staff and Management

Pros:

• "The people working at the reception are nice, but the assistance team is a group of parrots who don't care about human problems."
• "Lovely staff, they're very good to you if you're good to them."
• "The staff have always been helpful whenever I've had any problems."
• "The staff here are excellent and they really make you feel at home."
• "I also can not praise the staff at MSV enough, they put up with so much sh*t from entitled immature children it's unbelievable - they're all super lovely and really down to earth."
• "Very friendly staff on reception who are always happy to help. Mollie especially!"
• "The staff are amazing, especially Jonathan, Ceri, and Ruby at front desk! They’re all so friendly, and attentive to whatever you need."

Cons:

• "Maintanance and office staff are rude, horrible and disgusting the way they treat you."
• "We’ve experienced such a condescending attitude from the manager, you basically feel bad asking for help."
• "The staff are no help, you get treated like children, completely taken advantage of."
• "Very disappointed though with the staff who did nothing about the lad who was smoking pot and partying a lot of the time."
• "Some staff members at the reception are severely biased, rude and not helpful at all."
• "I have also experienced the staff being lazy, the maintenance workers being lazy, and the entire feel of the building to be degrading."
• "First of all, the staff at Victoria Point is extremely unfriendly and unhelpful."

Security and Safety

Pros:

• "24 hour security"
• "I always feel safe, supported and listened to."
• "They hold onto your parcels for you and you can collect any time."
• "Maintenance was swift, our toilet broke and was fixed within 24 hours."
• "No missing packages or delayed post."
• "The maintenance team are also really good and always fix any issues in my flat."
• "The breaking point of me posting this review is how painful it is getting the deposit back."

Cons:

• "They will walk into your flat without notice (one roommate got walked in on naked)."
• "My apartment got broken into and had my ipad stolen, the staff offered no help."
• "The first week a drug dealer went around holding people up at knife point and nothing was done about it."
• "I was able to get into the building with no fob or key and was never questioned by security."
• "ANYONE CAN ENTER YOUR ROOM, LOCK YOUR VALUABLES AT ALL TIMES, NOT SAFE."
• "Some staff/security walk into flats without knocking."
• "NO CCTV in D Block - someone came into our flat and took our hoover, reception didn't check cctv because THERE WAS NONE."