City - iQ Student Accommodation London Reviews Summary

Arrival and Room Readiness

Cons:

• "Even though I'd specified my day and time of arrival, my studio wasn't ready."
• "Upon arrival, my designated room was not ready, and I was placed in an alternative room for three days."
• "Despite booking a check-in session at 9am, I only received the keys to my room at 2pm."
• "Back when I first came here in September, I was made to wait for 2 hours at the reception and then told that the room I paid for is not yet ready."

Cleanliness and Maintenance

Pros:

• "The rooms are very comfortable and you don't have to worry about literally anything: the best situation for every student!"

Cons:

• "However, when I arrived in the studio, it was still extremely dirty. My shoes were sticking to the floor."
• "Unfortunately, this room was also not clean."
• "The corridors and laundry areas are in a terrible state."
• "Upon arrival, my room was not ready... it was dusty and had a peculiar odor."

Fire Alarm Issues

Pros:

• "I don't really hold IQ responsible for this, as they house several hundred people, so it's bound to happen."

Cons:

• "The fire alarm goes off very, very often, sometimes even in the middle of the night or early in the morning."
• "Seriously cannot exaggerate that it goes off every evening 2-3 times."
• "The incessant blaring of the fire alarm throughout my entire stay left me incredibly frustrated."
• "The fire alarm system sucks if you come here you might not be able to sleep at least once a week because it will ring for 5 hours due to technical problems."

Staff and Management

Pros:

• "The staff was friendly and ready to help when you have an issue."

Cons:

• "The staff members were consistently very and super rude, which made the overall experience uncomfortable."
• "Rude staff - the night managers (much older men) are very very creepy."
• "Very rude staff and not helpful at all."
• "The staff keeps changing and the night staff is not trained to correct the fire-alarm situation."

Security and Privacy

Cons:

• "Maintenance/ general staff will just access your room whenever - not only does this violate our contract it is very unnerving and often scary."
• "There is no security, with anyone being able to wander in, and staff don’t care whatsoever."
• "Do not expect anything about security. The entrance is always open for everyone you don't need any key or card to enter this building."
• "Anyone that values sleep and mental peace please do not stay at this accommodation."