Tantrum Hair Extensions Kingston Reviews Summary

Customer Service

Pros:

• "Hannah did my hair and styled it - asked every time she finished a section how it all felt, talked me through all of the aftercare and was really lovely and friendly!"
• "All three girls were lovely and provided with me with a great alternative left a very happy customer!"
• "Very professional staff, warm and accommodating."
• "I was made to feel comfortable immediately and was offered a drink."
• "The salon is beautiful and you feel welcomed and comfortable as soon as you enter."
• "Chloe has done my hair from the start and she does my hair very nicely and swiftly."
• "Chloe was absolutely fantastic and a great teacher with lots of patience."

Cons:

• "I have never experienced such poor customer service in all my life and have reported them to trading standards. Thiefs and liars who hire cowboys!!!"
• "The service is terrible, really unprofessional."
• "You will have a 5 star experience until you have a question regarding service or hidden fees, then the owner becomes defensive and rude."
• "They always expose hidden charges and the owner is rude and has no idea about customer service."
• "The owner has a terrible attitude and customer is always wrong mentality which is highly unprofessional and unreasonable."
• "The service is very bad and rude."
• "The attitude and lack of customer service displayed by the owner is terrible, and for that reason alone I will never return."

Booking and Appointments

Pros:

• "Booking in was so quick and easy with the manager on the phone."

Cons:

• "So I have had my hair done here 4 times now. Two of these four appointments they had no booking/incorrect booking for me despite me already having paid the deposit over the phone."
• "After 7 years of extensions on and off today I booked my final removal with Tantrum. I got offered few appointments at the Kingston brunch. I picked 13.00 o'clock, arrived 10 min earlier to find out no one knows i'm booked in."
• "You spend days trying to get an appointment with no one picking up the phone and when you leave a voicemail, no one ever gets back to you."
• "I phoned up tantrum Kingston to book in to get some clip ins fitted for my birthday. At no point was I told or asked the type of hair extensions I would get but they were quick to take my £50 deposit."
• "I made an appointment over the phone and was asked for a £50 deposit, I then found out that they did not do the extensions with the tape, only with the rings which completely ruins your hair."

Hair Quality and Styling

Pros:

• "The hair quality feels lovely when it comes out of the pack, and for the first couple of days it is smooth."
• "The hair stays soft for ages and it’s so thick and natural looking."
• "My hair is the perfect colour match, looks so natural and you cannot tell a single extension is in!"
• "The hair is really good quality."
• "The extensions themselves are amazing! I feel so good with them 😊"
• "Its amazing quality and so reasonable!"
• "I feel like a literal princess."