Tony Macaroni Reviews Summary

Service

Pros:

• "The waiters are all friendly and attentive."
• "Staff were very professional and curious."
• "The waiter who was very apologetic and offered complimentary coffees."
• "Siobhan was our server (manager on duty as well) and was fantastic."
• "Orders taken by the very friendly and Charming Natasha, who is a real asset to the restaurant."
• "The staff are attentive and the service good."
• "Service prompt, polite and genuine with a warm smile and sense of humour."

Cons:

• "the service was horrible people rushing back and forwards more interested in the uber orders."
• "Horrible customer service."
• "Delivery service is appalling. 1 hour 20 mins for food, some of which was cold."
• "Manager just said he was given this instead! Poor effort and communication from kitchen and front house."
• "Been in sitting here for 10/15 minutes not been asked about drinks or food waitress would rather clean tables from the 10 people in here than take a food order."
• "Then service began to be on the terms of the staff. Almost as if the customers were a nuisance."
• "Nice enough staff but fairly slow taking orders and incredibly disorganised."

Food Quality

Pros:

• "Pizza's was tasty and chips were fresh and nice."
• "Their sundaes are HUGE!"
• "Prices were very reasonable."
• "Food was smashing and very good value for money."
• "Everyone loved their food, my Bolognese was delicious!"
• "Amazing, proper italian style pizza."
• "Good, large thin crust pizzas and friendly service. Good 80s music in the background too!"

Cons:

• "Terrible restaurant, the food is edible but not enjoyable."
• "The food was cold and did not taste nice."
• "So wanted to rate this higher but can't. Ordered 2 pizzas and 2 portion of fries to take away. 1st pizza had virtually no tomato sauce and was REALLY dry."
• "Pizza was bland and lasagne was cold and unappetizing."
• "one of the pastas was a tad dry but rest was really nice cocktails were good too!"
• "The pizza topping turned out to be very ungenerous, skimpy even, and of course it was cold."
• "All 3 pizza and 1 chips stone cold. Had to reheat it all in the oven."

Management and Staff Attitude

Pros:

• "Brilliant pizza’s and fantastic service both in the restaurant or if taking away."
• "Food was delicious and well presented."
• "Great food. Best pizza since my trip to Rome."
• "The staff were very friendly and helpful & made a lovely fuss of the birthday girl when they brought the birthday cake."
• "Food was amazing and my daughter was given a free cocktail as is was her birthday."
• "The waiters always really attentive, nothing too much trouble."
• "Staff were very friendly and helpful & made a lovely fuss of the birthday girl when they brought the birthday cake."

Cons:

• "Left before we ordered, manager was rude when seating us and then rude again when asking about GF options."
• "The food was substandard."
• "Toni Macaroni is fantastic for presto menu but like all Italian restaurants it's very over priced for normal menu."
• "Disgustingly poor effort from whoever is in this kitchen, a perfect example of a 'that'll do' type of attitude."
• "The guys a baldy helmet."
• "awful... awful ... awful. service."
• "No staff members are know whats going in the restaurant order wise we have waited 38 min for main course."