Arnold Clark Edinburgh Seafield Peugeot / SEAT / Škoda / CUPRA Reviews Summary

Customer Service

Pros:

• "Great experience again from the team at Arnold Clark when purchasing my new car!"
• "Tomas Korciubas - and his team - held our hands right the way through from forecourt to purchase a few days later."
• "Advisers kept me updated throughout the process of the repair and explained everything in depth."
• "Really great service. I bought my car here with the help of Sean Kelly who was very helpful and informative with finding me a car that met my every need."
• "Delighted with our visit. Excellent customer service from Scott who was friendly, professional, accommodating and patient."
• "Mhairi in the sales department was and is so absolutely amazing at her job."
• "Zoe Strang, our sales consultant was a pleasure to deal with, great service, very helpful and patient in the purchase of our Skoda Scala yesterday."

Cons:

• "The staff were unbelievable in their rudeness, leaving me standing in the showroom unattended for 20 mins plus until I walked out."
• "You would really struggle to find a car dealer with a worse after sales service."
• "Shocking service (or lack of)."
• "Can’t believe how bad the aftercare has been. Cannot recommend this place less."
• "No members of staff approached me, they just left me stood there."
• "3 out 5 staff arrogant and unhelpful."
• "Staff at the branch are fine - not the friendliest."

Vehicle Condition

Pros:

• "Had the great pleasure of collecting my new car today from Tomas."
• "The whole process was smooth, and Damian kept us updated as we went through getting finance."
• "Collected my new car today, and I cannot thank Sean Kelly enough."
• "Picked up my new car today and from the moment I arrived until the moment I left the sales team went over and beyond."
• "We were made to feel very welcome by Zoe and all the staff."
• "There was a few things that needed sorted on the car and everything was sorted and done within 24 hours, that standard it was all done to was amazing."
• "Love the new car, even better model than I thought I could afford."

Cons:

• "Car finally arrived at Elgin and what they failed to show me in the video was that the door seals were burst and broken, the seat leather had burst open."
• "To start with very bad experience.i bought Peugeot 2008 2015 in may 2021.soon I drove off the dealership I heard wiered noise and that was strut mount broken."
• "Wheel bearing was replaced at same time (granted that's wear and tear) however now a month later both front wishbones need replacing."
• "A car sold with a service and MOT package should automatically have a booking slot available to use."
• "If you have a car to trade in for something newer, and are expecting cashback from Arnold Clark in the form of credit to your bank account, good luck in getting it within the timescale (5 to 7 working days)."
• "4 weeks wait for a courtesy car.....not good enough!!"
• "A fault was found with my new car before I picked it up, the guys were transparent with this and have arranged the repair/ordered the part."

Communication

Pros:

• "Christian was great support!"
• "Dealt with me from start to finish always keeping me updated and informed due to a slight delay for pick up."
• "He took the time to explain the financing options available to me and helped me find the best plan to suit my needs."
• "I would highly recommend Christian to anyone looking for a new or used vehicle."
• "I can’t recommend him or the management team highly enough."
• "Recommend this team, especially Tomas, 100%!"
• "It was an absolute pleasure & would highly recommend seeing Christian & test driving the Formentor."

Cons:

• "Told they were fully booked for weeks ahead, meaning my car would be illegal for weeks."
• "I went to do my parallelism with you a week ago. I take my car back and find that my steering wheel is still not straight."
• "Whilst I’m happy with my purchase I was disappointed when no v5c appeared in the post as promised."
• "Second year in a row - 8 hours to do a service and a set of brakes, zero communication from staff again - unacceptable service never using them again."
• "Took my car in for a service on the Friday and told it would be looked at the following Wednesday."
• "Been phoning this dealership to get my car booked in for diagnosis... never got called back."
• "Had no phone calls when I was told someone would phone me back."