Address: York Way, Royston, SG8 5HL, United Kingdom
Phone: +441763252960
Rating: 4.4
based on 99 reviews.
Customer Service
Pros:
"The sales team are non-pressure and price competitive."
"Polite, knowledgeable, cheerful and extremely helpful staff."
"Lovely person, and great sales experience! Thank you Lucy!"
"Sam has been more than helpful from the beginning to the after sale of our caravan, nothing is too much trouble."
"The team were so professional. Polite and helpful from our first contact to collection."
"Every member of staff were amazing, polite, helpful and beyond patient with me."
"Everyone very friendly and helpful, taking time to help us with all our questions and getting us safely on our way."
Cons:
"I must say that having read other reviews about customer service our transaction was simple and uneventful however the girl that dealt with us oozed moodiness and quite frankly I think I’ll go elsewhere in the future."
"Customer service does not exist at MG Caravans."
"Shocking is the only word I can use in terms of customer service, but this company is still in business because people have nowhere else to go."
"Happy to treat people with no respect."
"We will not return, and will do our utmost to let other people know how poor your service is."
"I was made to feel it was my fault, was spoken to very badly over the phone and whilst on their premises."
"Their customer service is an absolute disgrace."
Quality of Work
Pros:
"They did an excellent job and fixed all items."
"The team were so helpful, polite, extremely attentive and can do and arranged for new tyres to be ordered and arranged for fitting."
"Motor home repairs were carried out good and acceptable however I was expected to climb steps to look at there work which I didn't do as shouldn't have been expected to."
"They have serviced my caravan for several years now; also carried out a major repair due to water ingress which fortunately was a warranty job."
"Whilst touring in our Motorhome I was having a problem with my 12v system. I called MG Caravans on Saturday morning, spoke to Mark who told me to bring it in when we were passing. Called in on Tuesday morning and Jason had the problem resolved and had us on our way in under 2 hours."
"We found 2 small issues with the caravan and it was addressed and fixed within 10 mins."
"After our caravan was broken into MG recovered it the same day and carried out all the repairs without fuss."
Cons:
"Also found black sticky stuff on my carpet under where they fitted the air con unit."
"Water pump fitted which was never demonstrated as working to me by company when collected as water tank was drained."
"A very expensive caravan bodywork repair failed after six months which they redid but it failed again after a further year and a half."
"Taken in for servicing, but specific issues not addressed and despite claiming Elddis recall work was done, Elddis claimed couldn't have been as no claim for costs had been made to them."
"Insisted that they had carried out works on motorhome but fault still there and worse still, van came back with more problems."
"The service we received was not completed correctly due to the Jocky wheel being replaced with a used damaged one."
"Never in my experience do the job properly. They had over two months to get my vehicle ready. They told me it had been serviced and valeted. Neither was true the van was dirty inside screws missing on cooker hob ceiling fan clattering away bathroom under the mats was filthy."
Value for Money
Pros:
"it took me 12 yrs to find a reliable caravan shop and repair i find that mg caravans to be fare very good reliable and honest and the are the best they have bent over backwards for us to get us the right van the hole team at mg caravans are the best."
"Only went in to look, came out with the 2020 Swift! Staff absolutely fantastic and patient with all the questions we asked, even when we were away still rang for reassurance.well looked after."
"If you are looking for friendly, Knowledgeable customer service then MG caravans is the perfect place to go and offer the best rates compared to other caravan sales."
"The service we received and in particular from Lucy – is nothing short of outstanding."
"From start to finish the communication from the family team was superb and the hand over very professional."
"Lucy and the team couldn't be more helpful even if they tried."
"We just want to say thank you Sam, Ryan and the whole team it was pleasure doing business with you, thank you for all your help and the welcome gifts in the caravan were a very nice touch!"
Cons:
"Wanted to charge £49.00 for a part that had been ordered for me which is readily available online for £17.99."
"Happy to take your money when it suits them."
"Lost our deposit £300 but had to walk away."
"First job they completed was to supply and fit and Fiamma F45 wind out awning with privacy room and despite them quoting to SUPPLY AND FIT it turns out they don't fit the privacy room."
"I am sorry but feel very upset on your final price on our adria caravan, instead of 7,000£ which was discussed at the time of ordering our sprite 4sb you knocked a thousand pounds off in view of smoke damage."
"MG Caravans failed to manage my expectations on how long a gas check would take."