Emerald Windows & Doors Reviews Summary

Customer Service and Professionalism

Pros:

• "Really great service from Emerald windows. They replaced two rotting wooden windows on the front of the house. Very impressive."
• "Emerald windows a first class service from start to finish. Friendly, helpful and good value for money."
• "Would highly recommend Emerald - everyone I have had the pleasure of meeting have been so helpful, honest and lovely!"
• "The whole team at Emerald Windows & Doors are incredibly professional, friendly and completed all work to an exceptional standard."

Cons:

• "You frequently emphasize my role as the tenant, which gives the impression that my concerns or opinions are being disregarded."
• "Be aware that if you wish to return an item to this company you will have to source your own courier."

Quality of Installation

Pros:

• "The fitters arrived on time and work extremely hard to finish the fitting on the same day. The quality of the windows and fitting is outstanding."
• "The fitters Andy, Ian and Dion were friendly, professional and extremely tidy! Our house was cleaner when they finished than when they started!"
• "Dion & Martin fitted our new window and door in awful weather! Their workmanship in those circumstances is to be applauded."
• "The installation team, Dion and Alex, were both amazing, clean, tidy and efficient with excellent attention to detail."

Cons:

• "The first people damaged the property in a few places. They didn’t seal the windows in, they didn’t cap the sills off and they left a mess in all rooms they were in."
• "Windows came in wrong size. 4th visit, the white bits were too small. 5th visit, white bits too big."

Value for Money

Pros:

• "Fantastic experience from start to finish... Exceptional! (and several thousands £ cheaper than their competitors! win win!)"
• "Fantastic company to work with I would highly recommend. Complete honesty with no hidden costs or gimmicks which we value."
• "So pleased with our new front door and with the service from start to finish. We were given a quote promptly which was very competitive."

Product Quality

Pros:

• "I recently had faux wood window shutters installed throughout my home in Swindon, and I couldn't be happier."
• "Just had a new front door installed by Shaun and Josh on behalf of the Emerald team. Great work, great quality of installation."
• "We love our new flush fitting windows, so much quieter. Our first experience of composite doors, amazing!! Would highly recommend Emerald."

Cons:

• "They just seem quite thermally inefficient, and let a lot more noise in than my previous 20 year old windows."