The Wiltshire Hotel, Golf & Leisure Reviews Summary

Accommodation

Pros:

• "Our room was large, with a good size TV, tea and coffee making facilities and the bed was comfortable."
• "Rooms were clean and comfortable."
• "Rooms are spacious and clean."
• "The room was lovely and big, it was clean and bed was comfortable."
• "Rooms were in good size and clean."
• "The hotel suite was very clean and neat with an extremely comfortable bed that we would have loved to take home."
• "We had a huge suite which was clean and tidy."

Cons:

• "Rooms fine but no mini bar & only a small shower cubicle."
• "Room basic. Bed rather past it's best and only two thin pillows to a double bed."
• "I stayed here with my sister and my room was filthy!"
• "Their was blood on the walls, pillow cases and dirty smears everywhere around the room!"
• "Rooms are very outdated and being on the ground floor, you can hear everything that is going on upstairs, lots of footsteps."
• "The milk supplied in the room was sour."
• "The bedding was dirty."

Staff & Service

Pros:

• "Staff go the extra mile to make you feel welcome."
• "Staff were absolutely amazing and couldn’t be more helpful if they tried."
• "Restaurant staff in particular were outstanding and offered one of the best services I’ve experienced."
• "Team members were welcoming, friendly and helpful!"
• "Staff are trained to a high standard and are very friendly catering for all your needs."
• "Staff were very friendly and helpful."
• "The staff were so friendly and helpful."

Cons:

• "Wasn't greeted by the reception member of staff when we arrived, simply just given the key!"
• "Staff very unhelpful and not understanding of my disappointment."
• "Service at the bar terrible. Husband was ignored about 5 times and he isn't hard to miss."
• "Upon checking out we were completely ignored by the young female member of staff on her mobile behind the reception desk."
• "Absolutely appalling customer service."
• "The customer service is shocking."
• "The attitude is unbelievable, rude and unprofessional."

Facilities

Pros:

• "Great golf and leisure centre."
• "Lovely leisure swimming pool with jacuzzi steam room and sauna."
• "The facilities ie pool jacuzzi ect were clean and well worth using."
• "Enjoyed the outdoor space, and also the pool and gym."
• "Good range of amenities, large changing rooms, large pool, late night availability of amenities."
• "Swimming pool lovely and open during covid."
• "It has its own gym, swimming pool, sauna and steam room."

Cons:

• "The course is also in a poor condition as there has been no maintenance on it."
• "Its now run down and not looked after."
• "The Jacuzzi hasn't worked in months pool closed several times."
• "Horrendous experience here. Facilities out of order for months at a time with no explanation or date of when they’ll be fixed."
• "Cleanliness of changing rooms has deteriorated with dirt and litter a common occurrence."
• "The jacuzzi and sauna were out of action."
• "Spa area only has swimming pool and steam room other facilities are out of order."

Food & Dining

Pros:

• "Our overnight package with two rounds of gold, three course meal, bed and breakfast was good value."
• "We've had really great breakfasts and evening meals in the bar too!"
• "The food we had could easily pass as 5 star quality."
• "The restaurant menu includes a lot of good fresh seasonal dishes."
• "Food was lovely, perfect amount and piping hot."
• "All meals were excellent."
• "The food was the biggest surprise - good ingredients used and the portion sizes were just right."

Cons:

• "The food in the restaurant was ok, spoilt a little by a mistake by the unsupervised and apparently fairly new waitress meaning not all dishes arrived together."
• "The dinner menu for the golf breaks is very limited and a bit like a 'kids eat free' menu!"
• "The meal tasted lovely but service slow."
• "Many of the main courses had to be returned as they were cold."
• "The food was dire and extremely expensive."
• "The once good food had become mediocre at best."
• "Breakfast was OK but the waiting staff were uninterested in us as they were socialising amongst themselves."

Value & Pricing

Pros:

• "It is also reasonable in price."
• "Prices are reasonable."
• "Exceptional value!"
• "Delightful location by the golf course with attractive pricing."
• "Based on price, I would recommend a stay here if it's for 1-3 nights."
• "Good value 5 star service."
• "Overall quite positive and would stay again."

Cons:

• "7 months awaiting a refund for the payment taken twice for a golf break."
• "Still waiting for a refund after they over charged us for the room!"
• "Was told I would get my money back, but never have received it."
• "Appalling venue, overpriced and understaffed, with very poor customer service."
• "Played the Wiltshire today and getting back to somewhere near its former glory, but beware it's £45 a round and definitely not worth £45 a round."
• "Will not be going again. This price certainly deters the casual golfer."
• "Rooms service/ food not available after 9pm so we needed to order take out food."