Poets House Hotel and Restaurant Reviews Summary

Accommodation

Pros:

• "Rooms spacious and extremely clean and well stocked of towels and miniature soaps etc."
• "Room was excellent with a very generous bathroom."
• "All the rooms are mini suite. Every bedroom has a copper bathtub in front of the bed, amazing."
• "Our room was perfect, we requested a cathedral view and a tub which we got and both were as great as each other."
• "The rooms are spotless and stunning."
• "Very nice hotel. Great location and we had a lovely view of the cathedral from our room."
• "The rooms were clean and comfortable and the William Holland copper baths were luxurious."

Cons:

• "The rooms windows were backing right on to the main road so the curtains had to be drawn the whole time."
• "I was surprised there was no mirror on the dressing table."
• "The room is quite beautiful, it actually doesn't have many of the amenities you might expect out of a room you pay this much for."
• "Its definitely not worth the 220 quid a night price tag."
• "The rooms originally look 5 star but when you look closer the paint and other areas could do with a bit of care and attention."
• "Sheets do not get changed in the rooms."
• "Rooms are a bit pricey though."

Service

Pros:

• "The entire team made us feel at ease with any request and always a smile to be seen."
• "The staff were friendly and helpful."
• "The staff were excellent and professional."
• "The service was attentive yet unobtrusive and atmosphere relaxed."
• "The waitress is so nice and kind and they bring you food so quickly."
• "Staff very helpful and friendly."
• "All staff were very attentive but not overbearing."

Cons:

• "We had to wait for breakfast for more than 45 minutes."
• "Very poor service in the bar area."
• "Service polite and courteous but very slow."
• "We waited for over an hour after asking for the bill and the staff being confused on where it was, what we had, or if someone had potentially already paid the bill."
• "Every request felt like too much for the waitress."
• "The service was slow and pretty inattentive."
• "Service was somewhat stiff verging on austere."

Food

Pros:

• "All 3 courses and wine superb."
• "The restaurant caters very well for gluten-free and intolerances/dietary needs including the Afternoon Tea."
• "Food is delicious with a good choice of vegetarian options."
• "Food delicious and so plentiful we needed a doggy bag to take home."
• "The food was phenomenal - we went on a Sunday and had a Sunday lunch - which we all absolutely loved… the beef was cooked to perfection!!!"
• "Food :Dinner and Breakfast outstanding with locally sourced produce."
• "All the food was delicious."

Cons:

• "The lunch menu was a bit standard and some parts of the food was delicious and some were disappointing."
• "Our pizza was missing two of the three ingredients promised on the menu."
• "One appalling chicken pot roast - dry and bland."
• "The featherblade of beef was all very mushy, it ended up tasting like a school canteen meal."
• "The food left something to be desired. It may have a Michelin star chef at the moment, and the 5 course meal at £95 a head was mediocre at best."
• "Food quality really terrible! Every course consistently poor, some inedible."
• "The scones were so very disappointing and they should be the highlight, very over cooked, dry, more like a rock cake."

Location & Facilities

Pros:

• "Stunning place."
• "Beautiful outdoor seating area. Perfect for small gatherings who want a stylish place to meet, where you can chat without shouting over one another."
• "There are 2 parking spaces for disabled and a nice garden area out the back."
• "Amazing accommodation."
• "Brunch at Poets House in Ely was lovely."
• "Beautiful grounds and site with a really nicely landscaped courtyard."
• "Lovely garden for a hot sunny day."

Cons:

• "Overall not worth it for the cost."
• "Toilets were upstairs and not by the bar or where the party was."
• "Lack of parking to start with."
• "THEY DON'T TAKE AMEX - amazing for a premium establishment!"
• "No mini fridge, no hair dryer, small shower, weak A/C, etc."
• "Even though the near by car parks are free they still have restrictions which we found out the next morning with a ticket."
• "No light available over the mirror in the bathroom, it was difficult shave the beard."