"The whole process of getting a new vehicle was made easy and very efficient."
"Helpful, friendly & knowledgeable staff, guided us through the entire process."
"I have recently purchased a used car from this branch, and at each step the service I have received has been brilliant."
"Fantastic service from the minute we enquired about purchasing a new vehicle to driving it out the dealership."
"We've had our vehicle serviced here a number of times. The staff are all very friendly, efficient and helpful."
"One of the better Bristol Streets. Was hosted by Sales Manager Andy, offered a great price."
"I dealt with a young salesman Daniel Butler whom I later met when he delivered the car I purchased."
"As a woman, I’m always cautious going into any garage as I often feel patronised. I went in to Hyundai and started looking around when I was approached by a lovely young man, Ollie."
Cons:
"Bought a Hyundai Kona electric under three years old currently. Still covered by warranty. 12v battery failed today needs replacing checked and confirmed by Hyundai roadside assistance."
"I've recently had the misfortune of dealing with Daniel Butler at Bristol Street Motors Hyundai Exeter."
"Have had my car serviced here for the last 4 years at great expense and now I have tried to get them to carry out a safety recall."
"I drove 3 hours to pick up a used car from this dealership and the car had been 'driven into'."
"Do not touch. The salesman promised us a car but when we went to do a deal he admitted that he had already sold it."
"Great service when looking for and in the process of buying a car. Now they have my money there’s no communication at all."
"A very unfortunate experience. A car with faults is one thing (14 months old and several issues you would not expect on a young car) but numerous visits to the service centre to try and get it fixed is unacceptable."
"Very unhelpful and rude staff. Went to look at a car. They said the car was originally up north but someone had it delivered down to buy it, but ended up buying a different car instead."
Customer Service and Staff
Pros:
"We were extremely satisfied with the Salesman who we spoke to and explained everything."
"Our salesperson, Andy Hallams, made the entire process easy and stress-free."
"The service I received when collecting my new car was impeccable."
"I would like to say a huge thank you to Andy Hallums who has been amazing from start to finish with purchasing my new Kona N line today."
"Sales Executive Andy Hallums was courteous and professional throughout."
"I'd definitely recommend Bristol Street Motors Hyundai Exeter because they made the journey of this purchase a very smooth transaction."
"Paul gave us a top to bottom insight on the car and could not have been more helpful."
"Andy, in new sales - thank you."
Cons:
"Had a test drive of an i30n Performance, Suzie looked after me exceptionally well, outlined the deal perfectly and made sure nothing was left unturned."
"As a woman, I’m always cautious going into any garage as I often feel patronised."
"I went in to view a couple of cars and have a test drive. While I didn't buy this time, Jess on the sales team was awesome."
"The most professional dealership I have come across, I live in Kent, so a fair distance from Exeter, that didn’t stop these guys, had a car delivered to me to test drive before purchase."
"Claimed to have passed 'Aircon cooling performance' at the first service of 8-month-old car when in fact it didn't work at all."
"Not great in their service department. Lots of mixed messages depending on which service person you get."
"Appalling we took the car for a service inspection today that took 2 hours to be told it needed four new tyres."
"Fantastic, big thanks to Garth in servicing, and Andy on motability sales and also the gent that only started 5 days ago.. what a team caring, friendly and showing immense patience with me, and my stupid questions."