The Pier Reviews Summary

Service

Pros:

• "On arrival, we were welcomed by Gillian, who really went the extra mile."
• "Served by a young but very attentive staff who obviously take pride in their jobs."
• "staff lovely the atmosphere was lovely"
• "Really attentive, friendly service with a lovely view across the estuary."
• "Henry arrived!!! What a breath of fresh air welcoming, menus straight over."
• "Staff always make you feel welcome and nothing is too much trouble."
• "The staff were attentive and very sweetly gave here a glass of bubbly and a lovely little desert."

Cons:

• "The service was non gracious almost grudging."
• "Service was incredibly slow considering it wasn't that busy."
• "Staff not engaging, not a good feeling."
• "The service was appalling, had to keep chasing staff."
• "We were absolutely disgusted with the service we received."
• "Service was officious, rushed and no service with a smile."
• "Service a little slow but very helpful and friendly staff."

Food

Pros:

• "The location, food and service really are exceptional and we'd love to return."
• "Best veggie meal I've had in a while."
• "Delicious food and beautifully served."
• "Everything was cooked to perfection."
• "the food was excellent as always"
• "The food at the restaurant was an absolute 10/10."
• "Food was wonderful quality."

Cons:

• "The food not as good as elsewhere but the prices over the top for the quality given."
• "was left disappointed by the grilled lobster - tasteless"
• "The food was good."
• "Don't rate the food much, and really pricey."
• "Fish pie had a runny sauce with little taste and potatoes with fish were neither boiled or roasted but tasted reheated and poor texture."
• "The BlackBerry Mousse was 3 tiny blobs."
• "Low grade gastro pub food at top quality hotel prices."

Accommodation

Pros:

• "Our room was newly renovated and very comfortably decorated with lovely Elemis products in the bathroom."
• "We had the sea view room.. It was super clean.."
• "The accommodations were super comfy and convenient. I've honestly not slept that well in weeks."
• "Best rooms, best breakfast"
• "Our room was fine although probably ready for a refresh."
• "Rooms are decorated as if you were on a ship very clean, light and large room."
• "Really lovely place. Lovely big room and fantastic views."

Cons:

• "This room is not worth half the price charged."
• "The actual hotel does not have an electric vehicle charging facility onsite"
• "The Mayflower Suite was advertised with a nautical theme, an estuary and harbour view, and a working telescope. None of this was true."
• "The view was blocked by the permanently moored radio ship and the RNLI building."
• "Stayed in the annex, room 11 had no views, and noisy neighbours."
• "It's not really on the water. There's a side walk, a road w fair amount of traffic, another sidewalk, n then a pier, n when we were there there was a boat docked blocking the view."
• "We had a room that was directly above a party function room n they had a reception there n the noise in our room was unbelievable."

Amenities

Pros:

• "Nice coffee, tea, soda and water free in room."
• "A bottle of milk for the tea and coffee. With complementary custard creams."
• "Even had a fridge with 4 bottles of water. 4 cokes."
• "gin library is still glorious"
• "a glorious gin library"
• "Good cold and hot breakfast provided free, exceptionally good food staff."
• "The toilets were downstairs but there was a slow lift not ideal if in a rush."

Cons:

• "Dog-friendly, which is great although £35 extra charge is the most we've paid for one night."
• "Parking out the front which is pay & display but I can imagine it gets quite hard to park at busy periods ie the summer time."
• "there is also paid public parking directly opposite the entrance"
• "Parking is to the rear but only about 8 spaces."
• "Ridiculously short cable for kettle which did not safely reach any power point."
• "Strange, inadequate lighting in bedroom ie large dressing table mirror with poor light to use for applying makeup, drying hair."
• "A bonus is that there is an EV charger on the street directly opposite."

Value

Pros:

• "Pricey but worth it for a treat."
• "You cannot fault the staff whose attitude and work ethics are beyond most establishments we have in London at three times the price."
• "The Xmas pudding was homemade and quite honestly the best Xmas pud I’ve ever tasted."
• "The Gluten Free Fish and chips is a must. Always super fresh fish here, and the batter is simply the best Gluten Free Batter I have ever had."
• "Found Harwich by surprise, managed to book this hotel last minute for a very cheap price and I was blown away."
• "Will definitely return as the food was beautiful, although it's higher price range than other restaurants, I will happily pay for that when the food & service is spot on."
• "Not the cheapest meal I've ever had, but definitely worth a visit for a special occasion."

Cons:

• "Finally massive increase in price of accommodation is unjustifiable ...shame really as this will deter people."
• "Don't rate the food much, and really pricey."
• "Expensive but then you don't celebrate 101 years very often."
• "Really pricey."
• "The music on the speakers started changing volume constantly after we arrived and then the music was turned off."
• "Check in was more than an hour late, wasn't a good start."
• "I have also had a fair few afternoon teas in the past and feel this afternoon tea is too expensive... £10 too expensive."