Wentbridge House Hotel Reviews Summary

Food Quality

Pros:

• "The food was absolutely wonderful presentation was very high and the flavours in the food are amazing."
• "The food was fantastic in both restaurants and breakfast was lightning quick and again very tasty."
• "The bbq on the night was amazing food."
• "The food was extremely nice and probably just the right amount as we struggled to finish all of it, 4 courses."
• "Service and food were great."
• "The food was absolutely divine! Our guests were incredibly satisfied with the portion sizes and the sheer quality of the meals."
• "The food both days was amazing and the breakfast relaxed and unhurried."

Cons:

• "A bin in the wardrobe was still full from the last occupants rubbish and the cutlery from Room Service still had dried bits of food on."
• "I was literally given a bowl of mashed potatoes and two meatball sized dumplings!"
• "The lamb was tough as old boots."
• "The food itself was incredibly disappointing given the prices charged."
• "The service has been poor and the food very average at best."
• "Breakfast was such a let down and coffee was poor."
• "£13.95 for a prawn cocktail starter using defrosted prawns and a Childs sausage and chips at £7.50 using Richmond sausages is an insult to people who enjoy good quality food and service and are happy to pay for it."

Room Comfort

Pros:

• "The rooms were lovely too. I loved the little Molton Brown shampoo, conditioner etc."
• "Got an upgrade on the room to a suite!"
• "The room was beautiful and breakfast was great."
• "The rooms were very good, with plenty of space and very comfy beds."
• "Rooms are spacious with lots of room and the welcoming ambient music is especially calming after a hard day."
• "The room we had was massive with ensuite with a large bath and shower."
• "Our room was absolutely beautiful."

Cons:

• "Working in the bed rooms is not great the light isn't sufficient and they were very stuffy and too warm."
• "The beds weren’t the comfiest."
• "Room was very nice although the decor was a bit tired and the room was freezing most of the time."
• "The room looked a little tired."
• "Not worth the money for a Deluxe Garden Room."
• "The room was very small and too hot, no cool air conditioning but two noisy fans."
• "I was unlucky to have 21 which has a view of a toilet roll and some air conditioning."

Staff and Service

Pros:

• "Very nice hotel, well organised staffing considering 1st weekend after lockdown, nothing too much trouble."
• "The whole experience was excellent, from the early availability of the room to the friendly and helpful members of staff."
• "The staff are warm and friendly, and very attentive."
• "The staff exceptionally helpful and attentive."
• "The staff were all very professional and welcoming."
• "What made my stay so enjoyable was the impeccable service all the cheerful staff willingly gave."
• "Staff were very friendly and helpful and will visit again."

Cons:

• "I have emailed and telephoned constantly for about a month, I had 1 conversation with a woman who was not helpful at all."
• "Totally underwhelmed by the whole experience we have stayed in far better, just gutted this was on our wedding night and nothing special was made for us from the hotel."
• "The noise from other wedding parties in the room next to us was until early hours then 7am banging doors and constantly going in and out of rooms I got woke up."
• "Staff on the bar appeared clueless and inexperienced."
• "Poor value for money not to mention the a wine list/drinks menu was no were to be seen and extortion prices for a white wine and even charged for a literally ‘dash’ of lemonade which we could not taste."
• "Unfortunately the service was beyond poor; in fact the worse I have ever experienced."
• "We were waiting a long time for tables to be cleared, to order dessert and to have the food brought to us."

Value for Money

Pros:

• "Not cheap but you do get what you pay for."
• "A great place to stay whether its for business or pleasure and not overly priced."
• "Highly recommend it."
• "The food is fantastic, every single time."
• "Highly recommend this Hotel."
• "The food was excellent."
• "The food for the wedding breakfast was great."

Cons:

• "This was well over priced for what was given."
• "Drinks little expensive and not a lot of choice in the lager area."
• "The food was rich but very tasty."
• "Very poor hotel.... no food available as restaurant was shut and bar too busy... and staff had an appalling attitude....."
• "Astronomical priced alcohol at the bar!"
• "Food was very expensive for what it was and the service was very slow."
• "Only thing that let it down bit was the size of the carpark."