Scott+Sargeant Woodworking Machinery Ltd Reviews Summary

Pricing

Pros:

• "First time user of Scott and Seargent for a CMT router bit. Ordering and payment was easy and delivery much sooner than expected."
• "The prices for Aigner accessories brought me here, (cheaper to buy, ship, and pay customs fees than buying directly from Martin or others Stateside)."
• "The low price and quick and painless transaction are definitely worth it."
• "Saved thousands of dollars vs buying in North America."

Cons:

• "Maybe the docus here could have a little lower price."
• "VERY OVER PRICED!!!"
• "They send two high end router bits in a normal envelope and charge extremely high price for Shipping."
• "Find much better for 30% cheaper."
• "Don’t be seduced by the cost Which, by the way wasn’t that cheap at £200!"

Customer Service

Pros:

• "Stephen Watts was the engineer sent out to carry out the service. Started from step 1 and calibrated everything on the saw."
• "Chris came out to assess our site to see what infrastructure was needed to install."
• "Almost instant response from Louis to my product query prior to me placing my order."
• "Engineer Steve called first thing Friday morning. Really professional, cheerful and more than happy to share with me what he was doing."
• "Communication with Scott+Sargent was immediate."
• "Scott&Sargeant immediately offered to foot the bill for the extra shipping costs."
• "Fantastic response and Henry @ Paul were more than helpful with my request."

Cons:

• "Terrible terrible service."
• "Stay well away, use a smaller machine shop who will give you a better service."
• "Total shambles and an embarrassment of company."
• "Very dissapointed!! stay away.."
• "Communication with S&S was very difficult."
• "A rude and unhelpful company, who lie about delivery, are always late and reply to complaints with one line emails saying it's your fault!"

Delivery & Shipping

Pros:

• "Ordered at 2pm and delivered by 9am next day!"
• "Delivery was sorted there and then which was the next day by 10.30am."
• "At 9am Saturday morning I received my delivery and was able to complete my order for my client in time."
• "Cut to Friday, the delivery man was at our door a little after 8am, and placed the saw exactly where we wanted it using his powered pallet truck."

Cons:

• "Upon opening the package all the packages were smashed and to the point a carbide tooth was smashed off the blade."
• "The delivery of the machinery was a bit on the late side, but within reasonable time frame."
• "Waited a fortnight before I chased the order up to be told that it had not come in from their suppliers and it would definitely be sent the next day."
• "One is damaged cause of the awful packing."
• "Delivery took a lot longer than expected and after getting in touch with Louis was offered a full refund which I declined and after checking on the order it finally arrived when he said it would!"

Product Quality

Pros:

• "The quality of the document is very clear and the information is informative and helpful."
• "I am very happy with my new Martin panel saw and with the overall service I received from Scott & Sargeant."
• "The quality of the manual is excellent."
• "The condition of the new saw actually exceeded my expectations."
• "The product is top quality and well packaged, delighted with the overall service."

Cons:

• "I purchased a portable edge bander, the Itech what an utterly rubbish tool, a cheap Chinese imitation of a European tool, don’t be seduced by the cost."
• "I was disappointed to find that our machine needed additional setting up to cut true and accurate."
• "It came with a really poor, useless ring fence."
• "So i send it back to them wasting another two weeks and get the machine back. Only for it to be delivered with a broken part on it, a dent in the motor cover and its is still not straight from each end of the drum."