Waylands MG Oxford Reviews Summary

Customer Service

Pros:

• "The whole attitude of Louise was amazing. She was very professional and knowledgeable, most helpful and very friendly."
• "Andre is a great person. I would put more stars if I could as his customer service is super top-notch."
• "Nothing less than 5 stars for the whole team at MG Oxford."
• "We are new to electric vehicles and needed some hand-holding. Louise certainly knew her stuff, easily answered all of our questions."
• "Andre has been fantastic throughout. He is knowledgeable, professional, and has kept us updated about everything."
• "Great service from Andre at Waylands. Part exchanged 2 cars for 1 new EV. Came up with a good deal after considering my requirements."
• "Louise, guided us through the process from start to finish and was courteous and patient with the multiple questions we had."
• "Absolutely amazing service. Ordered an MG HS Excite through the motability scheme and was able to collect the car the following week."

Cons:

• "A rather unusual experience. Looking at a MG HS Exclusive DCT, I was offered £2300.00 for my car, £600.00 less than other dealers."
• "Bought a car on Friday. I leave 40 miles away from the car dealer and they handle the car over with 60 miles petrol."
• "Test drove an electric SUV and agreed to buy a second-hand car. Had all the details sent to me and was asked to wait for the car to come in which I did. Got a call but couldn’t answer it as I was at work. Did not get a call back. When I managed to ring them they had sold the car to a walk in!"

Product Quality

Pros:

• "The car is amazing and drives so smoothly. I could not be happier with my purchase!"
• "I collected my brand new car from Waylands MG yesterday and absolutely love it."
• "Collected my new MG4 yesterday and 1st of all the car is AMAZING!"
• "MG is very good value for money and with the increasing numbers of them seen on the road, I think a lot of people are realizing this."
• "Absolutely in love with my new MG, big thank you to Louise for helping me to every degree prior to collecting my car and on the day."
• "Great experience picking up my new car, travelling from Glasgow to Oxford!"
• "Phil was friendly and very helpful. My husband’s car came home looking like new, and the service cost less than originally quoted."
• "After searching for a new car at many garages but not proceeding due to the time wait, I called Waylands (Oxford) and spoke with Andre .. he was fantastic."

Cons:

• "Hi MG, do you have a Quality Control department in your company. If you do please sack the head of the department immediately. I had a new MG ZS, the Air conditioner stopped working on day one I had the car."