Address: 72 London Rd, Headington, Oxford OX3 7PD, United Kingdom
Phone: +441865767259
Rating: 4.3
based on 218 reviews.
Customer Service
Pros:
"What brilliant customer service from Jamie at Kwik Fit Headington, who despite it being 5.58pm and them being due to close at 6pm, willingly fixed the puncture in my flat tyre."
"The manager Kean, Tom, and Tommy were great thank you all for keeping me safe on the road."
"Prompt service from the friendly experts at Kwik Fit Headington."
"Both Andy and Reiss were extremely friendly and professional and quickly attended to my issue."
"Extraordinary service I recently received when I dropped off my car due to a flat tyre."
"In a world where exceptional customer service is often hard to come by, Lyndon's performance truly deserves recognition."
"Tyler's customer service was superb and really went the extra mile to assist me."
Cons:
"Staff don't seem to know what is going on and you end up getting different advice if you ask different member of staff."
"Worst service ever... Rudest encounter I have had with a staff member."
"Worst service ever they don't care and they certainly won't do anything to help."
"Once there a 'not very customer facing' receptionist said have to wait at least two hours."
"Really poor customer service."
"Shocking customer service. Quite appalling!"
"The guy in the reception couldn’t even respond to my polite greeting."
Efficiency and Expertise
Pros:
"They not only fixed it quickly and efficiently but they didn't charge me anything for it."
"In less than 30 minutes, the wheel was off, tyre removed, hole plugged, wheel balanced and remounted."
"They did so immediately, resolving the issue within minutes and because it was so 'simple a job' for them - charged nothing."
"Very knowledgeable and honest."
"They squeezed me in the same day."
"Was very professionally and quickly done."
"Without any delay they serviced my car and it was sorted in no time."
Cons:
"They tired to put on a more expensive tyre and didn't offer to order a less expensive one in."
"Went to have brakes checked due to noise and vibration coming from brakes. Was told needed new pads and discs. Unclear why this was causing the noise. Noise has continued after the work."
"The garage was unable to provide time slots for a simple job like tyre change."
"Very little parking onsite so not possible to leave car with them."
"Ordered my run flat tyre for same day fitting... HOWEVER, it was the WRONG tyre, not the one I ordered online."
"Went in because the exhaust was blowing. They 'fixed' it but it was still as bad."
"Booked in for a shock absorber replacement... then three days later they called up and said they actually can't source the part at all."
Value and Integrity
Pros:
"Extraordinary service I recently received when I dropped off my car due to a flat tyre. Instead, they repaired it expertly, saving me a great deal of money."
"I was so grateful to be prioritised when they realised I was an NHS worker."
"They changed my tyre within half an hour at a reasonable cost."
"They very kindly did it for me at no cost."
"And when I collected and offered to pay: No Charge!"
"They could very easily have charged me for something I didn’t need, so I was grateful for their integrity."
"Had my 275 40 ZR 19 INCH Pirelli tire changed here yesterday, 20 % cheaper than the original car dealer."
Cons:
"They tried to tell me I would have to pay £900."
"I thought by going to Kwik Fit at least the prices for different jobs would be fixed but it appears they have no shame in attempting to charge people the maximum amount they think they can get away with."
"I was informed that 'I don’t know nothing about that' even though nobody had asked me for my name, my cars registration number or even the size and make of the tyre."
"Not happy because I wasn’t properly informed of which brand of tyre they are going to fit in."
"When doing my tyres they said my Rear Brakes Disc & Pads where low & would need replacing costing £450."
"Plus I also found out that they charge significantly higher than other places even though they claimed that they have given me a discount."
"This Store is an absolute shambles. The Guy in charge is rude and has no customer service skills. They pretend to be busy."
Recommendation
Pros:
"Would hands down recommend this garage."
"I recommend them highly."
"Will most definitely be recommending these guys, absolutely brilliant."
"100% recommended."
"Highly recommend and will be returning myself to have my alignment checked for free next week! 🙌🏻"
"Highly recommend these guys!"
"Highly recommend Kwikfit Headington, never been a let down and always have friendly and reliable staff!"
Cons:
"Will not recommend. Will not use their service again."
"Won't come back here."
"Avoid this place like the plague."
"I would avoid the Headington centre at all cost, I am a fairly tolerant person but this was beyond any customer service I have ever received."
"I have been to better kwikfits and would not recommend this branch."
"To anybody reading this, avoid Kwik Fit who didn’t even bother to try and help."