Address: Unit 5, Oxford Trade Centre, Harrow Rd, Oxford OX4 6NU, United Kingdom
Phone: +441865717763
Rating: 4.1
based on 152 reviews.
Customer Service
Pros:
"The staff member I dealt with was incredibly friendly, welcoming, and understanding."
"Mark and Elliot were very sympathetic to my ignorance of cars."
"Whilst obviously having a full workload he still took the time to be courteous, polite and professional."
"I really appreciate the customer service here and kindness."
"The receptionist was very polite and knowledgeable."
"The young man at Reception was so charming and kind assuring me that if they could help they would."
"Excellent customer service both on the phone and on site."
Cons:
"The guy behind the counter couldn’t be more indifferent."
"The total experience was really bad and stressful for me... They didn't offer any alternative solutions or even a gift card to compensate the cost of the second trip."
"Complete lack of interest and only looked at the computer while talking to me."
"Rude, unhelpful staff, no one available on reception despite a number of staff members in the garage and the tea room."
"Absolutely shocking customer service... the manager at the desk refused discussing this any further with me."
"The worst unprofessional garage I've ever been. Booked MOT twice every time been send away with 'sorry we are very busy and by mistake we booked you for wrong day/time'!!!"
"We've had some great experience as a customer with Halfords autocentre... This time however... the customer service was appalling."
Quality of Service
Pros:
"They did a thorough check and were honest ’unlike others’ when they told me they could find no defect and no repair is needed."
"I am very happy with the service as my indicators are working correctly again and it got fixed at a very affordable cost."
"It started bang on time, the staff were friendly and obliging, and it ended on time."
"The price I received was by far the cheapest."
"I had a clutch replacement done today at Halfords Autocentre in Oxford... the manager, assistant manager were brilliant, very helpful dealing with the issue and stick with the original quote given to me."
"They fixed the tyre within the same day for a very reasonable price."
"Excellent work carried by a dedicated, ethically minded, highly knowledgeable professionals."
Cons:
"Dont bother. They Take car when told what issue is before car is taken, then say they cannot fix issue."
"Some of their repair work was also a bit shoddy."
"Returned as planned, approximately 2hrs later... to see that car had not been touched."
"After collecting the car on the 3rd day, there was a loud rattle from the rear end exhaust."
"I left the car for hours, only to return to be told they had done nothing due to lack of parts."
"Bit of a disappointment. Arranged in advance to take the car in for a battery check... no work done because they were very busy - should have communicated better."
"Very poor service. They put a hole in my exhaust to tie cable tie (yes cable tie) to hold my exhaust in place."
Efficiency and Timeliness
Pros:
"MOT done in less than an hour, quite a comfy place to wait."
"Been here twice... Second time was perfect - job started immediately, finished within specified time."
"Fixed my car BEFORE they had told me they were able to start working on it."
"Booked in for diagnostics due to engine warning light appearing whilst I was on holiday. Staff very friendly and quickly carried out diagnostics."
"An excellent garage to go to, friendly happy manager Mark and Paul who help me out with in an hour of being there Brilliant 10/10."
"Service I received was professional and friendly."
"I had two tyres fitted on to my car at Halfords Autocentre in Oxford... Very happy with the service."
Cons:
"Why I did get repeated reminders to be there 10 minutes early for my 8:30 appointment just to learn at 8:20 that the tyre technician would not be in before nine is a mystery."
"Great service when I’ve been. However it is absolutely ridiculous how the online system apparently double booked my MOT slot."
"Took 30 minutes to for anyone to address the crowded waiting room."
"They lost my MOT appointment, and had to come back a full week later with only £10 discount given."
"I turned up on time for the MOT test but the receptionist told me that they changed the appointment time to earlier but I have not received any notification."
"It took them 2 further days to call back and inform me that it was fixed."
"It’s now been over two hours and they have only just started putting the tyres on, let alone doing the wheel alignment that I have paid for."
Trustworthiness and Transparency
Pros:
"Really helpful. Completely different experience than any other garage I have used. Polite. Friendly. Knowledgeable. Considerate. Customer orientated."
"Professional and friendly service. At the workshop."
"The team here are brilliant, fitted 4 new tyres to my car and made sure I was updated if there were any questions or choices to be made."
"Good prices for parts too, and they will recommend and never push for you to buy anything from them."
"When the cost of fixing my car was more than the amount I paid, he told me to take some time to think about what I wanted to do."
"Unusually for a National chain, Halfords Cowley is my (and my wife's) trusted service and MOT Centre."
"Technically very good, and excellent at sorting a DPF declared dead by the main dealer."
Cons:
"I’m convinced that Halfords were trying to invent work to get more money."
"Used them almost 7 to 8 times but since last two occasions they treated unfairly and seems likely they want to charge unfairly for the stuff not required."
"I was quoted as needing front discs and pads and rear pads with them being ‘worn close to manufacturer specifications’. I decided to get a second opinion and went to another garage closer to me who where pretty surprised to find my front discs looked like new and rear pads where barely worn."
"I can't tell whether or not this particular Halfords offers good quality service as I sat on the phone for nearly 60 minutes waiting for their call center to answer."
"We have received a very mixed-bag service from Halfords Autocentre Oxford -- some of which has lead us to question whether they are trustworthy."
"They promised a free wheel alignment as compensation, but never gave it to me."
"Cancelled my MOT same day with little notice or seemingly any understanding of what that means to people."
Value for Money
Pros:
"I am very happy with the service as my indicators are working correctly again and it got fixed at a very affordable cost."
"The price I received was by far the cheapest."
"They fixed the tyre within the same day for a very reasonable price."
"Really happy with the service, it was better priced than the other garages."
"I bought the tyres online, which had very competitive prices against the competition."
"There prices are also very competitive, I would definitely recommend them for all your auto repairs and servicing."
"MOT was free - great - as was retest - also great."
Cons:
"I’m convinced that Halfords were trying to invent work to get more money."
"Used them almost 7 to 8 times but since last two occasions they treated unfairly and seems likely they want to charge unfairly for the stuff not required."
"I was charged over £300 for the exact same part I subsequently found for less than £100 from a rival retailer."
"Halfords made me wait around for three hours of them doing nothing."
"I have the brakes for life deal for both my car and my wife's car. I find the attempts to upsell other items... to be really irritating."
"It took them 5 days to fix it and way far more expensive than competitive garages."
"Avoid this garage... Paid for 2 tyres and full 4 wheel alignment service online... The wheel alignment was not done at all even though they had been paid for it."