McDonald's Reviews Summary

Customer Service

Pros:

• "This guy, was a proper host... Knew what was going on, the place was clean, tables bussed, the bins were empty. Greeted everyone that came through the door, with realness."
• "BIG CREDIT to the guy I spoke to when I rang up, apologised and sorted out a solution."
• "The best thing about the branch is the cleaners, much more polite than the managers and ACTUALLY keep on top of everything."
• "Very well organised layout."

Cons:

• "After about 1 minute a rude older lady told us to shift into carpark, When we told her we were told to park here, she abruptly said no, move."
• "I was not impressed today. The disabled toilet is not accessible as it is out of order and the lift is broken so my friend who is disabled had to struggle to get upstairs."
• "Overall meal was okay, ordered a Big Mac meal and a chicken legend meal however our lunch was spoiled by a rather rude and belligerent staff member."
• "The members of staff are the most rudest bunch I've ever met."
• "Service was very poor. I got to the window to pay my bill..and there's no one there."
• "Staff not very friendly, one sandwich less as per usual, realising at home."

Food Quality

Pros:

• "The replacement Burger was much better. I'm glad I complained."
• "Although it wasn't busy (both inside and the drive through) the service was slow. It wasn't as though the food was made to order as it was barely warm. On the plus side the food was tasty."
• "Everything was nice and hot."
• "Food arrived nice and hot."
• "Food was hot and tasty with even special orders being made up quickly and brought to your allocated table."

Cons:

• "I ordered a crispy chicken burger the bread roll was dry and as hard as iron. I had to take it back I couldn't eat it."
• "Bun was as dry as a wooden chopping board."
• "Selling coloured hot water as hot chocolate, swapped it and the next one was just the same, the staff seem to think selling hit coloured water with zero taste is ok."
• "Really disappointed. Waited 50 mins for cold fast food."
• "Burgers were cold, patty was dry and chewy, fries cold and like cardboard."
• "Cold stale food! Returned the food twice to be replaced by more stale food."
• "The food also tasted like earwax coated in a plate of bird droppings."
• "Burgers luke warm but tasty non the less." "Drive in took 25 minute and then the burger was dry and bitty."

Cleanliness

Pros:

• "Tables were being cleaned between customers, very clean and tidy."
• "The restaurant was clean and tidy. Toilets also clean."
• "Very safe environment and very friendly staff."

Cons:

• "Restaurant was dirty (floors, tables and seats) and the staff were disconnected."
• "It's dirty, was in there Christmas eve and was attacked by a blue bottle and his kids!"
• "Been here twice and on both occasions it smelt like dirty toilets/sewage when waiting near the tills."
• "Parking bays tiny and nowhere enough of them."

Facilities and Accessibility

Pros:

• "Seating indoors and out. Additional seating upstairs. Access for pushchairs and wheelchair."
• "One of my favourite places to take my daughter, I'm disabled and the service is amazing."

Cons:

• "There is limited seating on the ground floor most of the seating is up a flight of stairs."
• "Only issue I found was not enough signs for the lift or staff telling u where it is."

Order Accuracy

Pros:

• "Sophia is an exceptional member of staff with fantastic attention to detail and excellent customer services."
• "Took 8 teenagers after going to Jump Incflated up the road. Great staff, very helpful."

Cons:

• "Ordered two chicken Big Mac meals to take home, got home and BOTH only had 1 chicken burger on."
• "Once. Just once would I like to drive away from the Rarkgate branch with the order I have made."
• "Food always great but check your order before leaving as omissions do happen."
• "Second time food is missing from the drive through."

Service Speed

Pros:

• "The place was bright and clean too."
• "Really busy inside and at the drive through when we went but the service was really fast and the order was correct and actually served by a very friendly gent."

Cons:

• "It was empty and took almost 20m to get a burger and some chips."
• "This drive thru is horrendous. I waited 30 mins to get through the drive thru."
• "Been sat here over 20 minutes, no one has been out to inform why the delay."
• "Slow service 20 minutes for cheese burger and fries and was cold."

Parking and Drive-Thru Experience

Pros:

• "Parking was easy once I found the entrance and what direction the one-way carpark ran."
• "Then I discovered I could actually drive thru in my bus !!"
• "We could not get a parking space as the car park is very small but we managed to park near by."

Cons:

• "Very busy McDonald's with far too many just eat etc collections. Car park is small and ridiculously tight."
• "Just been down and sat there nearly an hour at the drive through happens every time I go won't be using this one again in the future."
• "The only downside is the parking is rubbish and sometimes you can be ages waiting at the junction to get on the main road especially when turning right."

Child-Friendly Amenities

Pros:

• "The play area for the little ones is tiny but clean and my granddaughter enjoyed it."
• "Very stylish place for McDonald's, they even have kids area to play on the second floor."

Cons:

• "The tablet screens were missing so kids were not able to play."
• "Also should've been minions toy with happy meal, got home to find it wasn't it was team titans .. our grandson was very disappointed."

App and Technology

Pros:

• "I had already ordered using the app and needed to order from the counter with feedback vouchers."

Cons:

• "Don't bother using the app at this restaurant."
• "I was flummoxed by the app and its many offerings to the extent I abandoned it and my phone in the local canal."