McDonald's Reviews Summary

Customer Service

Pros:

• "The staff really should be taught some sort of urgency or at least fake urgency well."
• "The person on orders was friendly and polite."
• "The everso slightly older lady working the floor was excellent."
• "Both managers I spoke to were amazing and the one we seen made our order fresh right away."
• "A manager there is named Rachel, and she’s an absolute star."
• "Fantastic lady with light purple hair called Sandra smiled the whole time and couldn't have been more helpful!"
• "Very courteous, helpful and presentable fellow, thanks Nathan for making a good experience into a lovely, warm and relaxing experience too."
• "Restaurant open past 10pm unlike others in area which close without notification."

Cons:

• "Don't know what you train your staff but the woman collecting the orders on the drive through this evening was so rude."
• "Staff didn't look like they wanted to be there."
• "The staff do not care and the female manager laughed in one blokes face."
• "Staff seem to be a bit vacant to say the least!"
• "Last week double cheeseburgers missing sauces, today hot choc resembles a puddle of water on the side of the road."
• "The girl taking orders and the money on the drive through at 2 30 on Sunday 7th August really needs to work on her customer service skills."
• "Terrible customer service and long waiting times I waited over half hour for my food not even a sorry the staff look so miserable and un friendly."
• "Very slow, no urgency. Struggling to understand the benefit of the App if they don't start preparing the order until you arrive."

Food Quality

Pros:

• "The food was great 👍🏽."
• "Was able to use the toilets with little bother."
• "Really great experience this evening. Ordered on the app, picked up via drive thru. Fries great, milkshake great and mc mcplant customised as ordered!!"
• "The burger was damm cold so as the guy who took order and at the collection point drive through."
• "Great service! Food was hot and served quickly!"
• "This mac Donald’s is sick, the best in Northampton, it’s clean, new it’s just a perfect. The food is always fresh and warm."
• "Updated: 06 December 2022. They have some new starters here at McDonald's. I had probably the most perfectly presented double quarter pounder with cheese burger."
• "Seemed to have sorted out their staff a bit, they used to make a lot of mistakes when they 1st open, I had a few problems with them and ended up not getting what I ordered 3 or 4 times and getting better no problems lately 🙂👍🏼."

Cons:

• "How can a place with such a limited (breakfast) menu take over 15 minutes to serve an internal order?"
• "Food took ages, had to go to the counter to remind them. Chips were old and almost cold when they did arrive."
• "The fillet of fish was dried up and my friends chicken mccrispy was dry and cold."
• "Absolutely disgusting food, the sausage egg muffin had black liquid on the inside of the rapper."
• "I ordered so many times and always the food is cold, never the right one and always missing items."
• "Tables are messy, not clean, and food is overpriced for what you get. Poor value and staff shrug there shoulders when approached."
• "I don't go to McDonald's often and this morning was reminded why. Got a sausage and egg McMuffin and the muffin was hard in places."
• "All of the food was stone cold... and we sat in to eat! How hard is it to get edible hot food from s kitchen to a table in the actual restaurant???"

Cleanliness and Hygiene

Pros:

• "It's always clean and customer service is generally good."
• "First time at this place. Nice and clean (including toilets)."
• "Clean, not busy late weekday morning so no problem parking."
• "Fries and apple pie crisp and golden and hot. Coffee good too.... And friendly staff."

Cons:

• "Toilets are not working at the moment and always toilets are dirty?"
• "The upstairs seating area was disgusting with rubbish everywhere and graffiti on a table."
• "The place is also dirty, all the tables had ketchup everywhere."
• "Floors, tables, seats and ordering screens covered in food and greasy fingerprints."
• "People can't handle 3 order at once. There is no single tissue in whole building and tables outside look like waste recycling center."
• "Very disappointed with the amount of discarded McDonalds branded packaging already evident on residential streets nearby."
• "Absolutely shocking ordered from this mcdonalds from just eat it was 3 hours late to start with and when it finally arrived it was ice cold the chips were soggy like they had been sat in water all night."
• "20 minutes waiting for apple pies brought the ice cream out 5 minutes before the pies and no boxes for the pies just in a bag which wasn't a problem."