KFC Barnsley - Wakefield Road Reviews Summary

Cleanliness

Pros:

• "I must add that the restaurant is spotlessly clean, at least the cleaning staff are on the ball."
• "Everything is spotless."
• "The food is great, always the same. Thanks to timers and pre/part cooked food- how all fast food branches operate."
• "This KFC has been recently refurbished and looks clean throughout."
• "Lovely and clean restaurant! staff are always friendly and welcoming."

Cons:

• "Taps are cold, the hand-driers are outdated (at least in the disabled restroom) and a bit dirty, as well as the roll cover being broken."
• "The place was filthy, rubbish all over the floor. Not one clean table even though only 4 were in use when we entered."
• "The inside of the restaurant was rather untidy the bins were overflowing and a lot of the tables needed cleaning."
• "Disgusting, all the bins were overflowing with food, inside and out."
• "Total mess, liquid spilled under the tables for half an hour no one cleaned up."

Service

Pros:

• "When there has been a problem with an order they have always offered something to sort it out either that time or for the next visit."
• "The staff were extremely helpful and good mannered."
• "The staff were very friendly and did change my meal, but for me the damage was done."
• "Great customer service real game changer!"
• "I love this kfc, the staff are so kind and friendly and always ensure that my order is properly packed."

Cons:

• "The staff are overloaded because they're trying to handle delivery, drive through and walk in."
• "Absolutely shocking service waiting time too long had us waiting a long time before even saying anything at all."
• "Food was great but service was so so slow. Took nearly 20 minutes to get through drive through and there was only one car ahead of me."
• "Terrible was told ten mins to be sat there waiting 45 mins they forgot our order."
• "45 minutes waiting to get Served Cold Chicken, Soggy Fries, Service and Organization was Abysmal."

Food Quality

Pros:

• "The food was great but I'm afraid the service is terrible."
• "The food was actually very nice, fresh and red hot."
• "Food was pretty nice."
• "We had about 3 eat to help meals in August and we had great chicken and chips."
• "The chicken gravy is lovely and dark with a rich taste and thick creamy texture."

Cons:

• "Must be the worst KFC outlet in the UK."
• "The new chips are typically soggy, sometimes orders can be taken incorrectly."
• "I was disgusted to see that there was feces all over the toilet and up the walls."
• "I would have gave -5 not even 1 as the service is just really bad; uncooked food, many mistakes on order, missing food and drink."
• "Freezing cold food! Soggy sweaty chips, chicken looked nearly black on outside."