Frankster's Burgers - Blackburn Reviews Summary

Food Quality

Pros:

• "Juicy, flavoursome, the beef tastes nice too."
• "The burger was delicious and juicy."
• "The lamb chops were well seasoned and the sauce was delicious."
• "The burgers were cooked very well and were a bargain for the price."
• "One of the best smash burgers I've had, wings were too."
• "The beef tasted great and was cooked perfectly."
• "Food was great and pretty good value."
• "A very nice peri peri sauce."

Cons:

• "Burgers are premium but sometimes is a bit overcooked."
• "Burgers were not served piping hot."
• "The chicken inside burgers were thinner than crisps."
• "Food was cold which was replaced but chicken inside burgers were thinner then crisps."
• "A Moody Angus Burger meal, was very thin and hardly had any beef in it."
• "Burgers were dry and flavourless and the quarter chicken was disgusting and inedible."
• "Burgers can be quite dry."
• "Burger was mid warm nearly cold it was tasteless."

Customer Service

Pros:

• "Staff were kind too. Added benefit of being halal."
• "The two girls and one lad at the front were very understanding."
• "Customer service was excellent."
• "Staff is respectful and attentive."
• "The staff were very efficient, polite and friendly!"
• "The staff are very helpful as I forgot to ask for the hot mama burger to be cut in half."
• "Always loved Franksters but recently it's gone downhill."
• "Fantastic food and great service by management and especially the supervisor."

Cons:

• "Manager and staff need to train up with their customer service."
• "Food arrived, fries were cold in one of the meals...asked to reheat...took almost 10 minutes."
• "The employee immediately locked the doors when he saw me come."
• "The girl taking my order was just rude no please or thank you."
• "Women behind the counter so arrogant as she was doing you a favour when serving you."
• "The staff were having their own banter in the kitchen they were that loud."
• "The staff had a fight amongst themselves and one staff member was taken out to cool down."
• "The guy on the door was rude."

Value for Money

Pros:

• "The price was also very good."
• "Clean and tidy 9/10 Value 9/10."
• "The price was reasonable."
• "Price was not too expensive and not too cheap."
• "Good value for money."
• "Very friendly staff and service was amazing."
• "The price was a bit on the pricier side but then again it is town centre."
• "Food was amazing. It took around half an hour to get our food."

Cons:

• "Seriously overpriced burgers and certainly not worth £10.99 each."
• "Portion sizes are quite small."
• "Food was really good albeit a bit pricey for what it is."
• "UPDATE: Prices have gone up a lot."
• "Food wasn't exceptional it was quite good. I'll go again probably but I do think it should be a bit cheaper."
• "The burgers and fries were very average."
• "Food is above average compared to what is available in the vicinity."
• "Food was cold when it arrived."