Crafthouse Reviews Summary

Atmosphere & Ambience

Pros:

• "The atmosphere is lovely."
• "Lovely ambience and decor too."
• "We sat outside as a lovely night and it was very pleasant."
• "The atmosphere was absolutely perfect, from the light setting to waiters."
• "Nice views with plenty of sunlight coming through the glass."
• "A stunning location loved all the greenery."
• "The setting is beautiful, so light and open with great views."

Cons:

• "Its unacceptable to have such loud music and people standing around you with drinks while you're having a meal of this standard."
• "The heavy bass/noise from the bar upstairs did come across more as noise as opposed to atmosphere."
• "Too commercial feel and really slow service."
• "There was apparently a party going on upstairs and the music was absolutely ridiculous, utterly blasting out."
• "Reception was odd, we walked in and felt like strangers immediately."
• "The waiters didn't really seem like they gave a damn but still tried to slap a service charge on the bill."
• "Nobody ever actually apologised verbally for the slow service."

Food Quality

Pros:

• "The food was excellent quality and the setting is beautiful."
• "The food was outstanding."
• "Visited for the chefs 7 course menu and wine taster. Excellent."
• "The food was excellent. We can recommend the scallops and the fillet."
• "Everyone in our party was very impressed by the food; the rump steak was one of the best I’ve had."
• "We had the steak and the duck breast for mains and both dishes were incredible."
• "The food was fantastic - we shared a Chateaubriand and it was amazing."

Cons:

• "We were appalled when the deserts came to the table and were clearly mass produced."
• "The quality of the food was very poor."
• "The food was really disappointing and lacked flavour, particularly the goat's cheese starter."
• "The food is overpriced and average."
• "The cod I had for main course was way too salty for me- to the point I couldn't actually finish it."
• "The food was very poor and probably the worst Sunday roast I’ve ever had."
• "The vegan menu sounded amazing on paper but when served was terrible; could have made a lot better at home."

Service

Pros:

• "The floor staff is very knowledgeable and caring."
• "The service we received was incredible - they offered to take our photos under the flower archway and it just made the entire experience magical."
• "They made our 6th Anniversary one to remember... thank you all so much for making our evening."
• "Lovely atmosphere, nice staff and the manager Morgan made sure we had a lovely birthday celebration, much appreciated."
• "All served impeccably well with a polite description of the dish and wine."
• "The waitresses were kind, knowledgeable, and had a lovely manner."
• "The service was also faultless."

Cons:

• "Staff can be incredibly rude."
• "The service lacked, we had to wait every time we tried to get the waiter's attention."
• "The staff also looked disheveled and unkempt, with food stains down their uniform."
• "By far the worst reservation team I have ever had on the phone nothing close to what hospitality should resemble."
• "Very manipulative staff, getting angry for not paying the 12.5% service charge despite bad service at restaurant!"
• "The service is not good. The dishes are very slow to serve. The whole process is looking for waiters."
• "Asked both the waitress and the front of house guy what the delay was and neither of them came back with an answer."

Value

Pros:

• "Was expecting to be paying over the top for drinks but was very reasonable."
• "The whole experience is value for money."
• "We doubled the service charge in the end because it was not fair to the staff."
• "It is very pricey for what you get but the experience is well worth it."
• "Very good value and the staff were lovely, we had the bottomless prosecco which was a great way to spend the afternoon!"
• "One of the least expensive but most delicious meals of our trip!"
• "Outstanding food, well presented and reasonably priced for a al carte restaurant."

Cons:

• "The food is overpriced and average."
• "Food was good but overly priced - £31 for a steak without any sides."
• "Very expensive for nice but average food."
• "Desserts and sides are, though, slightly pricy."
• "Pity drinks expensive...£3 50 for very small bottle of lemonade."
• "The 12.5% ‘optional service charge’ automatically added to the bill DOES NOT go to the service staff and simply goes in the pocket of the owners."
• "I didn’t give 5 stars as i feel it’s overpriced for the standard of food and service."