KFC Bath - Lower Borough Walls Reviews Summary

Food Quality

Pros:

• "The food has a decent taste."
• "Got my food really quickly and it was very hot good experience overall."
• "The chips were hot as was the corn, once you got into it."
• "The chicken here was as good as anywhere else, better than some of the other city branches I've visited."
• "Rating two stars because the spicy wings were nice and crispy, Nan enjoyed her rice box for the most part."
• "Pretty ok KFC other than the fact that the bins were overflowing, probably needs more staff to deal with emptying the bins; My order didn't take too long to arrive and was warm with some pretty great, juicy chicken."
• "Delightful restaurant, catering staff and fantastic selection of the nations finest chicken! Large variety of herbs and spices available, satisfying crunch on the batter and a juicy center. Cooked to perfection."

Cons:

• "The chicken pieces were cold and the chips were even colder."
• "Chicken was actually pigeon from outside the restaurant🐦"
• "The fries served tasted stale and I was very sick the next morning after eating the chicken here."
• "The zinger burger bread roll was cold and the mayonnaise tasted off."
• "The vegan burger it’s self was so hard that I could probably have thrown it at someone and caused death, deeming it inedible."
• "The chicken wings were pink and when I mentioned this to the man behind the counter he was dismissed."
• "Absolutely horrific, coating around the chicken is soggy and slides off."

Service

Pros:

• "A quick lunch was needed and here suited the bill. I used the self serve machine which worked well, and also used table service."
• "We used kfc yesterday in Bath we entered the premises we were greeted with a smile and helped with our order and was served quickly."
• "The trainee staff serving was very polite."
• "She was very nice: she apologised profusely and offered me a fresh full order although I'd told her I received the other pieces of the meal except for the chicken."
• "Staff service is pretty good and they make it as quick as possible."
• "Manager was polite and helpful."
• "Easily accessible from Bath spa and Bus station."

Cons:

• "Coffee machine was clearly not working correctly, much to the frustration of the staff."
• "The staff are clueless."
• "People didn't seem very friendly and shouting aggressively the orders."
• "The staff looked lost."
• "The staff had no idea what they're doing. Neither does the manager."
• "Staff are terrible and rude!"
• "Absolutely disgusting foods and customer service."

Cleanliness

Pros:

• "This was slightly nicer than others I have visited. Nice and clean, quick service and plenty of seating. Good value too."
• "Popped in for a drink, found a table that was clean."

Cons:

• "Filthy with no-one tasked to clean up, consequently the tables are treated as an open bin by the local chav teens."
• "Rubbish all over the floors and tables, bins overflowing."
• "Floor was sticky and disgusting - the dirtiest kentucky shop EVER !! 😈😈😈"
• "Shop floor had chicken and chips also dirty tables dirty trays."
• "The place was dirty with only ground floor open for lunch, so few tables and were just dirty not cleaned."
• "Place was completely filthy with trash everywhere and there was not a cleaned table in sight."
• "Toilets are absolutely disgusting and clearly haven't been cleaned properly for a long time."

Order Accuracy

Pros:

• "Edit 26/08/2020 Been here few times since and the food has been much, much better and has been what you would expect from KFC."

Cons:

• "I've ordered a few times now because I love KFC. More times than not, it's wrong."
• "Orders we have made online have nearly always had an item missing."
• "Ordered 2 orders, a 6 piece bargain bucket and a wicked zinger box meal. The latter was COMPLETELY MISSING."
• "Order arrived missing items yet again ruined meal after spending £32 tried to phone them upper borough walls branch never answer phone ! terrible !"
• "Didn’t hope I’ll ever write this review but it needs to be done apparently. KFC Bath makes undoubtedly good food but out of 10 orders that I make only one will be made right with exact items I’ve placed."
• "Ordered from Deliveroo from here twice now, and both times, missing items."
• "I ordered the trilogy box meal but only got 2/3 of the actual meal."