Address: Junction 1 Retail Park, 3, Bidston Moss, Wallasey CH44 2HE, United Kingdom
Rating: 4.4
based on 166 reviews.
Customer Service
Pros:
"Called in for a car mirror, couldn't find what I was looking for so asked for help, lovely man took me straight to aisle I needed and pointed them out to me."
"I was so pleased with the help I received from Halfords employee Mike when purchasing a wiper for my car.. he helped me choose the correct one and also fitted it for me.. nothing was to trouble and another female employee was also very helpful and approachable .. will definitely visit again."
"Two fantastic fellows help me out, as partially sighted, I struggled to see price in a locked display cabinet. They walked to the back of store, and unlocked the shears, and helped me to process the payment."
"The young man who served me was most helpful and explained the different options. He then came to my car and explained how to put the seat in correctly."
"Jack was very helpful with my car aerial issue. He came out to the car and spent time identifying the issue."
"The staff member on the till was extremely welcoming, knowledgeable and very helpful as we needed another item for the car."
"The guy that helped me was amazing, listened to my needs then went to the shelves and came back with a selection of options for me to choose from."
Cons:
"Myself and husband went in looking to purchase a bike was a shocking customer service they have."
"Ordered online on a Friday for 9am Saturday. Didn't get collect email until Sunday half an hour before closing. So, Monday evening I turn up to wait 15 minutes behind one guy. Finally get 'served'. Very rude individual on the counter."
"Awful. Ordered a bike, arrived 15 mins before closing staff were rude and half asleep and so rude. They told me I couldn't have it as it wasn't there even though the package was sat right behind them with my name on it they just wanted to go home."
"I use Halfords only when absolutely necessary. They are overpriced, staff are unhelpful."
"Asked for assistance at the bidston shop and was just sent to ask someone else."
"Staff were very unhelpful and rude."
"The man at the counter (who we were told later was the manager) was very dismissive and rude to her."
Product Availability and Quality
Pros:
"Halfords Bidston excellent store."
"Great shop, with a group of excellent staff very knowledgeable and helpful with all your transport needs."
"Easy and fast way to shop by using click and collect, ordered, then popped into car to collect, no fuss as halfords website worked out which item I needed."
"Stopped in for a new set of windscreen wipers. A staff member did a quick check. I had taken the wrong set. He went and got the right ones."
"New wing mirror glass. Didn't stock mine had to order -ok. Would be in within 3 days and would get a call when it was ready to collect. Week later, heard nothing, went to enquire and it's sat there on the shelf."
"Brilliant service. Ordered online click and collect."
"Fantastic store and brilliant tools for a good price and very well built (Halfords advanced) has saved my thousands compared to snap on tool plus Halfords advanced has the same amazing lifetime guarantee as snap on so its a no brainer the quality is the same as snap on."
Cons:
"I had purchased a new bicycle and paid for it to be built. Puncture protection fluid had not been put in the tires even though I had been charged for it."
"Tools are poor quality."
"The enamelled plates I purchased two years ago rusted within two months of use."
"Just bought 5litre of screenwash, it's actually made windscreen visibility worse! Leaves a greasy smear across screen."
"Very poor, discounted items came out full price at till."
"We went in to spend nearly £300 on a roof box and they did not have any in stock, despite the website saying they had some available."
"Had a problem with my daughters mountain bike that we bought for christmas. The brake lever had snapped where it is bolted to the handle bars."
Store Experience
Pros:
"Halfords Bidston excellent store. Friendly and very helpful staff."
"Very relaxed atmosphere, plenty of room to wander round, no hassle from staff."
"I ordered and collected a mountain bike from this store. The staff were so helpful and helped me purchase other items that would be writable for this particular bike."
"Had a nice experience in store today the fella who served me was a lovely bloke and a top man he fixed my bike and it rides better than ever."
"I recently went to Halfords for a bike repair and a member the team helped to fix my kids bike on the spot."
"Can I just record my thanks to the manager and staff at the Bidston branch. I had problems with a rear mudguard. They couldn't have been more helpful and sorted my problem out totally."
"Went to collect an online purchase and browse some items, very pleased with the service received, staff were knowledgeable, helpful and polite. The store was well stocked, clean and well laid out will visit again."
Cons:
"This store has not got a good handle on this pandemic."
"Absolutely disgusted by the service revived from Halfords in bidston, took my little boys bike in for repair around the 11th august, I have called into the shop and called them by telephone and have been given several different fob off story’s."
"Appalling customer service. Waited 30 mins to look at bikes, people were prioritised if it was car related to walk straight in. After 30mins gave up."
"I have been many times to this store as this is the closest one to me. Always bad customer service."
"Had to queue 3 times! as if I were 3 different customers."
"The manager started to follow me around the car park & then into B&Q were I said stop following me it was very disturbing & inappropriate."
"Store well stocked with products readily available... overall a decent shop let down by a lack of customer service."
Pricing and Value
Pros:
"So half term and we have twins!!!! Ordered two tents and all the accessories click and collect and they were ready within 40 minutes."
"I went to get a bulb fitted today i was seen by john he was very helpful an Happy to help i would definitely recommend to friends and family to use there services its a very quick an easy fix."
"The free bike checking at Halfords was a really impressive experience. it got me back cycling with confidence."
"The young lady I spoke to on the check out was very helpful and polite not only did she come to my vehicle and show me what I needed she also carried out the work,top marks would not hesitate to go back here."
"Great customer service I needed a spray paint and a sticker remover the staff member came and showed me where it was."
"Upon entering female member of staff on tills made me feel instantly welcome and pointed me in the right direction to collect my item."
"They even change bulbs wipers ECT too quite a cheap service."
Cons:
"Generally a well stocked shop. However prices are far more expensive than anywhere else."
"Very poor, discounted items came out full price at till."
"They took our money & ran disgraceful outfit Halfords is."
"Traveled far too this store and tried to ring to make sure they had stock no answer twice."
"Booked for a replacement battery online. Got there and they couldn't fit it or restart my car. Absolutely useless & poor customer service from the manager."
"OK I have been shopping at Halfords all my life... I would say Halfords is a bit more expensive than other outlets."
"Visited the store looking to buy 2 adult bikes... but nobody came tout assist, so we left."