The Alma Inn Reviews Summary

Service

Pros:

• "Beer is excellent and service is friendly and attentive."
• "Very friendly staff and vibrant crackling atmosphere in the evening, I usually use large commercial hotels and couldn't be happier with the difference."
• "All the staff are so friendly and happy. We were made to feel very welcome."
• "The staff are amazing, they go out their way to be polite and accommodating."
• "Outstanding service from the lovely Maria front of house as ever, no warmer a welcome could be given."
• "Waiting and bar staff friendly and attentive."
• "We found the staff very friendly and accommodating."

Cons:

• "Waited around 45mins for it. Waitress did apologise and said it wouldn’t be 10mins but that turned into 20 mins!"
• "The bar staff did eventually get him stop, but it was clear from the way they rolled their eyes when asking him they thought I was being unreasonable."
• "Unbelievably rude and abrupt for no apparent reason when asking for a table."
• "Service friendly but very slow."
• "We were lead to a table and abandoned for over 15 minutes with no food or drink order being taken."
• "Service very friendly but very very slow - we gave up ordering desserts and went elsewhere."
• "This place is Terrible for service and food very overpriced, 2 glasses of coke and 1 fish n Chips over £30 and waited a very long time, 70 minutes for a fish n chips."

Food Quality

Pros:

• "The food was really good. I had fish and chips and the batter was really light and the chips were superb."
• "Food superb as always."
• "Amazing food, great homemade deserts, good beer!"
• "The food was amazing and didn’t mind the price at all for the amount and quality we received."
• "Properly the best veggie burger I have ever had, yummy and homemade!"
• "Food and drink first class as usual."
• "The steaks were very delicious and exactly cooked like ordered."

Cons:

• "The only time I’ve eaten lobster & not enjoyed it! Very tough & had a faint strange smell."
• "Beef was tough so ended up in a doggy bag."
• "Not brilliant. Quantity of customers through the door has certainly overtaken quality of food and service during Covid times."
• "So disappointing, especially given the high price."
• "When it did arrive the fish was bland and the pie was overcooked and dry."
• "Sadly the chips was to light tasted like raw potato."
• "Over priced,we had a meal at this place because nothing else available dover sole was over done with butter."

Ambiance & Atmosphere

Pros:

• "Between the open fire, the burning candles and the wonderful atmosphere, this will be a place we would love to visit again."
• "The atmosphere is warm and comfy, the typical fishing town pub setting...fireplace included."
• "A gem. Wonderful small family-run hotel. Excellent personalised service."
• "The outside from the street looks old fashioned, but don't be deceived! Fresh interior while keeping a traditional pub feel."
• "Friendly staff & roaring fire."
• "It also hosts a great bar with lively ambiance."
• "The atmosphere is Olde Worlde with a slight nautical touch, and after two meals there I can safely say the food here is excellent."

Cons:

• "Nothing about the visit felt right and we decided to eat elsewhere, unfortunately."
• "The room was cold and no amount of fiddling with the thermostat changed this."
• "Menu, food and atmosphere good. A little put off though by the Boris insults from the staff on the toilet doors."
• "Dining ultimately made even worse by local constantly vaping at the bar!"
• "It's a shame the website wasn't updated to let us know about the limited menu due to Covid."
• "Watch out for the wonky floors, the building is very old and full of character!!"
• "Good food but not a comfortable place. Very much a basic pub so it is a little odd that the menu is quite upmarket and doesn't match the decor."

Accommodation

Pros:

• "Great rooms and excellent value for money."
• "Gorgeous room and lovely food, who could ask for more and dog friendly too."
• "The rooms are clean tidy and quirky, an absolute gem of a place."
• "Excellent stay with great beds, nice bath rooms and amenities."
• "The rooms were very clean and well decorate, the beds were comfortable and plenty of hot water."
• "Lovely quaint building/rooms, great atmosphere, good food, and wonderfully helpful and friendly staff - we couldn't fault our stay!"
• "Stayed overnight in a delightful room, slept like a log."

Cons:

• "No didn't like the Alma as we had no kettle they told us to use the same water that was in the coffee machine didn't like tea or coffee there had a shower it was a wet room and the water came through into the bedroom."
• "The bathroom looks nice but there is nowhere to put anything, I ended up putting my toiletry bag on top of the bin."
• "The room itself was well appointed some oddities is how steep the floor is in the room."
• "Rooms are nice but quirky (the building is very old so right angles and level floors are scarce)."
• "Over priced,we had a meal at this place because nothing else available dover sole was over done with butter."
• "Would have given 5 stars but for the need for a large deposit to secure a table. Not a fan."
• "After arriving and not being made to feel welcome there was confusion about the booking."