The Black Lion Reviews Summary

Food Quality

Pros:

• "Food 5/5 ⭐️"
• "We all agreed that this was one of the best meals out we have had in a long time, and very good value for money."
• "Absolutely incredible food. This chef ‘Steve’ is going a long, long way."
• "The food we had for dinner was superb and the breakfasts were very good."
• "Great Sunday roast. Delicious and easily enough. Come hungry."
• "Our food was absolutely delicious."
• "The food was, without exception delicious. Perfectly cooked & presented."

Cons:

• "The roast potatoes could have been a little crispier on the outside and fluffier inside."
• "The roast potatoes were not so great either and were not even lukewarm; they too were difficult to cut into."
• "Also the apple crumble was very well done and tasted burnt."
• "The potatoes were pretty awful, tough to cut, and probably deep fried for a quick cook."
• "The potatoes seemed like they were left over from earlier and then fried in oil to make crispy, not great."
• "The £12 roast beef sandwich... was two dry slices of brown bread with a thin and sad looking slice of roast beef in the middle."
• "Considering they charge quite a bit for their food and a bottle of water I would’ve expected the food to be to a much higher standard."

Staff and Service

Pros:

• "Staff very friendly and welcoming."
• "The staff were very helpful, friendly and accommodating."
• "Staff were so friendly and incredibly professional."
• "Excellent service - your staff are outstanding - friendly and exceedingly helpful."
• "The service can't be faulted, extremely friendly, polite and attentive."
• "Staff efficient & friendly 5/5 ⭐️"
• "All of the staff were very friendly and welcoming, top class customer service."

Cons:

• "Only suggestion is not to add the 10% service charge automatically."
• "Upon entry 2 staff looked curiously at me and then turned away, ignoring me."
• "The service is slow and surly."
• "The service was slow, and we had to hunt for a waitress to order more drinks and then again to order desert."
• "Unfortunately the staff aren't particularly attentive, no check backs on food and no one acknowledged me when I arrived for my booking."
• "The newest general manager is incredibly rude and we have found he is able to treat customers however he please's especially if they are of colour and head office complaints dont seem to go far enough."
• "i spoke to a young lady who answered the call and found her tone to be abrupt and rather rude."

Accommodation

Pros:

• "Very dog friendly throughout, several dogs were staying there last night."
• "Dog was allowed to stay in the room and anywhere in the pub."
• "We were in room 7 which was a lovely room."
• "The bedroom was 'snug', but very well appointed."
• "Our room was spacious and beautifully decorated."
• "Room was very nice."
• "We had a large comfortable room."

Cons:

• "A bit cold in the room we were in."
• "The ceiling in our room had started to come down which wasn’t aesthetically pleasing."
• "It would be good if there was a summer quilt on the bed in August and not a winter one."
• "Only tiny niggle was the hotel is situated on a surprisingly busy road so a little noisy during rush hour."
• "They really need some privacy glass in the giant window directly in front of the toilet!"
• "Our room and bathroom were in such poor condition we were shocked to hear these rooms had only been refurbished in November."
• "Room was spacious light and clean but for £135 a night could definitely do with a little TLC, particularly the bathroom."

Ambience and Decor

Pros:

• "The decor is lovely."
• "The hotel is decorated nicely and the bar has a cosy snug feel."
• "The decor of the restaurant was also very nice."
• "Public areas were well decorated with contemporary furnishings and fittings."
• "Nice roaring fire in the bar area."
• "The interior and atmosphere was lovely and cozy."
• "It's a beautiful place, recently refurbished and super dog friendly."