Old Swan Reviews Summary

Accommodation

Pros:

• "The room we received was modern and comfortable."
• "Room was very comfortable."
• "Enjoyed a very good night's sleep staying in a comfortable room with fabulous bedding."
• "The riverside room we had for our honeymoon was just perfect."
• "Both were outstanding! We loved the modern, yet historic room, with a high spec finish."
• "Rooms were perfect were ready early for us."
• "Room is fantastic."

Cons:

• "The room was small and for the price of the stay, nothing special."
• "The rooms are pretty small, and in summer get VERY hot."
• "Although the room was clean and good quality, it was very small for this sort of price."
• "Unfortunately the room we had was rather small."
• "Our room was small despite being 6ft7."
• "The rooms are OK, maybe it's just the room we were in, but the bathroom was a bit underwhelming."
• "We were very disappointed in the cleanliness of the room that was given to us."

Service

Pros:

• "Staff were all helpful and very pleasant."
• "Staff friendly, attentive and helpful."
• "Staff were lovely and so professional."
• "The staff cant do enough for you, they are all lovely."
• "The staff was attentive and friendly, making the entire visit memorable."
• "The staff were friendly, helpful and attentive."
• "The staff were just as attentive and super friendly which added to the whole experience."

Cons:

• "The staff were friendly at first."
• "The service was terrible."
• "Male bar (seemed to be a supervisor or senior) never smiled, was quite short when answering or when serving the guests."
• "The only negative point was when we arrived early for some drinks before lunch booked at 12 by the 🔥 fire... the main lady at reception was not very welcome."
• "Staff poorly trained."
• "The service was good but there are not many staff at this hotel and the chap who served us seemed to do everything consequently it was a bit slow towards the end."
• "The service was also very slow."

Food

Pros:

• "Excellent high quality food and service."
• "Food was excellent."
• "The food was first class and the entire menu was delicious and appetising."
• "The pies were amazing and the service very friendly and attentive."
• "The food in The Swan was delicious."
• "The food was particularly good. We had the chicken and venison and both were delicious."
• "Food was excellent."

Cons:

• "The food, for the price, was nothing special."
• "Food very disappointing, a salad with tasteless flabby chicken slices and lettuce."
• "The steak was a little dry and had very little taste."
• "The food/breakfast was great, and by no means 'pub food'."
• "The food was also very average. Cheap toast bread for breakfast and very oily/burnt fish and chips for dinner."
• "Food was excellent but the bad service ruined our evening."
• "The food provided is certainly overpriced and of poor quality at £19.00."

Value

Pros:

• "High quality all round but good value."
• "Considering its location, the price point gives great value."
• "£70 for two glasses of very good wine, two mains, one dessert and coffee isn't bad these days."
• "The location, standard of food and accommodation was excellent!"
• "The food is excellent."
• "The food was excellent, the rooms were great and the staff were amazing."
• "The meals we ordered were superb, the location is superb, and local walking trails are outstanding."