Eden Approved Bicester Reviews Summary

Customer Service

Pros:

• "From the first phone call to the follow up three days after we brought our car home the personal service we had was exemplary."
• "James and the team, were friendly, helpful and nothing was too much trouble."
• "Christine, Jamie & Jordan have been an amazing team! They went above and beyond to get me my new car within less than a week."
• "Callum W provided such a informative, very insightful in the knowledge he has about the cars available and just overall attention to detail for customer needs."
• "Great customer experience. Reserved the car, test the car and bought the car all in the same day."
• "From start to finish, Callum who I dealt with was brilliant, and went the extra mile to get the Wright car for me."
• "I would recommend anyone to come and buy a vehicle from yourselves. The service, care and attention I received was outstanding."
• "What an amazing service we’ve received from Eden Motor Group but in particular Noel and Christine."

Cons:

• "Had my car serviced and mot's and was not impressed with the communication."
• "Zero aftercare help. Engine light came on within 2 years of purchase of a car that's only 4 years old under 60k miles."
• "Unfortunately, the great service/experience I initially had is no longer the case."
• "Staff friendly, helpful and polite. Especially Callum. However, have been waiting since May for an engine cover that was supposed to have been ordered."
• "Have to give 1 as no option to leave 0. Brought a car 3 weeks ago, lies after lies, returned the car after 18 hours."
• "My wife brought a Nissan Qashqai from here recently and we have had nothing but problems!"
• "Been 2/3 Weeks and I still haven't received my deposit back!! everybody at that place has no idea what to do!!"
• "I cannot believe that anyone can write a positive review about Eden Bicester. We purchased a car in September and it has spent more time with them than it has with us."

Quality of Vehicles

Pros:

• "The car is beautiful. I had one teething problem in that the two key fobs had low battery 🔋."
• "They not only sourced the car I was after (a 71 plate Mokka Elite) but it was the right colour, a very low mileage."
• "All the cars are MOT tested/repaired and serviced before selling them (quality cars)."
• "I purchased a luxury car a couple of months ago ... which did transpire to have a problem."
• "I bought a Vauxhall Mokka from Eden Garage yesterday and was helped by Callum, he was very helpful nothing was too much trouble."
• "excellent service from start to finish. Bought a Citroen C4 Grand Picasso and vehicle was fully serviced, MoT for 11 months."
• "A week ago stopped at Eden just to browse and decide what car I wanted. Within 10 mins. I chose a Kia Sportage."
• "Excellent customer service, very professional had a great experience and pleased with the level of service at Eden Bicester."

Cons:

• "Fraud Fraud Fraud !!! Keep away I purchased a Hyundai i30 for £8600."
• "Unfortunately, the great service/experience I initially had is no longer the case. 2 cars purchased since June 2022, the first having a major fault 6 months later with no timescale for repair."
• "Me and my partner would be given zero stars if we could. Sold us a VW Golf, so-called Eden approved to have scratches and crack on car which was promised to be rectified."
• "Lovely on the phone. Went all the way to Bicester only to find out car (Kuga) was loaned out to another customer."
• "I dropped of my car and I presumed it was 11am for my MOT (I was there at 10.55 am but the person who took my keys said I was an hour late."
• "I have, tonight, purchased my 3rd car from Eden! Jamie and Christine were amazing and helped me choose the perfect car! I have never had problems with Eden and they are always so helpful 😊."
• "I purchased a car from Eden approved Bicester and I highly recommend them, Jamie was absolutely brilliant from start to finish."
• "I went to Vauxhall Bicester on the Saturday to have a look at my car and by the following Tuesday it was ready for me to take home."