TGI Fridays - Southampton West Quay Reviews Summary

Service and Staff Attitude

Pros:

• "All of the staff are very welcoming and friendly!"
• "Our waitress Carla was so lovely and sweet!"
• "The waitress Lauren was not really happy, she seemed a bit off or moody."
• "Awesome as always, Teresa was amazing and such a lovely human."
• "Nathan was nice and chatty on the bar whilst we waited for our table."

Cons:

• "The staff also seemed annoyed at our request to be seated away from the incredibly loud speakers."
• "Waiters weren't very attentive, always prioritizing new people waiting over serving."
• "Took 30 minutes to pour one pint, watched the bartender standing around chatting with other staff."
• "Unfortunately, we received appalling service at this restaurant."
• "Waited hour and a half for food to come, then it was the wrong order."

Food Quality and Taste

Pros:

• "We all had something different from the menu and it was tasty."
• "The food arrived pretty quickly although our starter was warm rather than hot."
• "Had real good meal yesterday started with mac n cheese bites and sesame seed chicken both lovely."
• "We really loved it! We arrived at 10 and they were closing in half an hour - but staff was really friendly and cool."
• "Food was nice but just not enough of it."

Cons:

• "The ribs were overcooked, stringy, dry and tasted burned."
• "Additionally, the 'Creamy' Cajun Chicken Pasta tasted burned as well, and what little of the sauce we got was tasteless and watery."
• "The pricing for such simple fried food was ridiculous, costing over £50 for two meals, 2 non refillable drinks, and 5 little halloumi fries."
• "Food was very expensive considering it was very bad and lower than McDonald quality."
• "Missed a few things off the order, never brought them after mentioning it, food was well cooked so not really any complaints there!"

Ambience and Atmosphere

Pros:

• "The atmosphere was good, music not too loud, it was warm, busy and seemed a fun place to be."
• "Cool place with a good atmosphere."
• "The staff were all so lovely I just had to."

Cons:

• "The atmosphere didn't have the same TGIF vibe as all the other franchise with the decorations and it was quite loud."
• "This place was a little hard for us to find at first as it wasn't very well signposted."
• "The kitchen door is always open, so you end up leaving the restaurant smelling like you've been round the poor cousin's house."