Address: 374 Gloucester Rd, St Mark's, Cheltenham GL51 7AY, United Kingdom
Phone: +443304605546
Rating: 3.7
based on 251 reviews.
Service
Pros:
"We were greeted with a friendly smile and shown to a table of our choice."
"However, our server Toby was fantastic. He deserves a raise!! Lovely guy, very understanding and really tried to make sure I ate something before my train!"
"The service at the table was helpful and friendly and the food was also great."
"Our waiter was very good and great with the kids, food came out in good time and all were happy."
"The staff accommodated us as the birthday boy didn't know we were going to be there so did not let on that we were already at the table. The food was excellent and the service fantastic on a busy Friday night."
"Not only do they serve great food, but they also have incredible staff, especially front of staff and general manager."
"Staff was superb and very polite, our waiter was Ricardo and he was so very helpful and polite, couldn't fault him at all."
Cons:
"The service here was shockingly bad - they were understaffed, the staff were all really stressed."
"Should have been told in advance given we had an advance booking. Bit of a joke really."
"Nothing like TGI used to be. Lost its spark and quality."
"Slow service of indifferent (lukewarm) food in a noisy environment."
"The service and the food we received was shocking! Firstly the service was full of attitude."
"They are very understaffed, waiting time between ordering and receiving food and drinks is ridiculous."
"The entire meal was comp'd but for the drinks. Even given this very generous offer we will not be returning."
Food Quality
Pros:
"As for the food it was absolutely amazing."
"came for lunch today food was really great and the manager Melissa kept coming over to see if we was okay what a brilliant person she is so bubbly and made us feel really welcome will definitely be back there’s a new menu and it’s very good for value."
"But, the food is really good and the atmosphere is good. A free cake for the birthday kid was a nice touch too."
"King Prawns were amazing."
"Ribs and chips were great. Mushroom strips were nice too."
"Great food, service and atmosphere. 9/10 would recommend!"
"The food was amazing."
Cons:
"The chicken was too dry to say it was even a real chicken, I felt as if I was eating chicken jerky."
"Food was good but quite expensive, so for that reason and that reason only we shan't be going there in the near future."
"We brought a birthday cake that costed us £70 and they tore up the box and ripped the lid."
"Food on the floor, sticky floor, sticky tables. Had run out of salad, even for in the burgers."
"Ordered a takeaway this evening and wow how disappointing could it get, for £31.00 for two mains the portion size looked like it belonged on the kids menu."
"The food was good except the burgers are probably worse than something I could get frozen from a burger van, they were really bad quality."
"The 'loaded' fries had almost no cheese, no bacon and no taste of anything maple."
Atmosphere
Pros:
"It was my wife's birthday and they made it a special night for us."
"Great atmosphere. Friendly staff."
"We visited here for a family members birthday. Loved it!"
"Also a good drinks menu with a wide selection of cocktails and shakes."
"We were pleasantly surprised, friendly efficient staff and great food and we enjoyed the fairly loud music which actually added to the happy atmosphere."
"Good service and great for those who like burgers, ribs, steaks, fries and the whole American dining thing."
"The service was impeccable and the atmosphere is like nothing else."
Cons:
"Nothing like TGI used to be. Lost its spark and quality."
"Just lost its pizazz. It isn't what it used to be. Atmosphere is gone."
"Real shame! So many places are the same now losing that wow factor completely."
"The place was not busy at all. It used to be a buzzing happy atmosphere."
"not busy so lacking atmosphere but it was Monday evening so no surprise."
"The atmosphere was poor, staff where messing around with each other."
"We visited on a Saturday night and it was dead! Speaks volumes!"
Management and Staffing
Pros:
"Our waiter Dan was great. He was professional and also great fun with my children."
"The manager greeted the kids at the door with a competition to win a dessert and the kids loved it."
"The staff literally couldn't do enough for us."
Cons:
"The service here was shockingly bad - they were understaffed, the staff were all really stressed."
"You can see it has management problems as it's three quarters empty."
"They are very understaffed, waiting time between ordering and receiving food and drinks is ridiculous."
"Seemed chronically understaffed and disorganised - there were only two or three teenagers running the place."
"After reading all of the other comments regarding waiting so long there are some seriously underlying management issues."
"Staff appeared to be busy chatting amongst themselves than attending customers."
"Waited longer than I was expecting to be seated, especially seeing as the restaurant wasn't busy."