Drift Bridge Mazda Croydon Reviews Summary

Customer Service

Pros:

• "Had one of the best experiences with upgrading our Mazda Cx5 with Charles Lulham."
• "Charles made the process of purchasing it very easy and was very attentive to my requirements."
• "Charles was absolutely fantastic on both occasions (looking at car and then collecting it)."
• "I was very impressed with the customer service at Croydon Mazda, in particular Louis."
• "The customer service I received was amazing."
• "Excellent sales service and assistance with Charles at Croydon Mazda."
• "These guys at Mazda are the best. Not once did they try to push for a sale."
• "I cannot recommend the service here enough! Charles helped me get the car of my dreams."

Cons:

• "Avoid Mazda services, NOT Trustworthy. They will find the way to conclude that you are not covered and give you a huge bill for repair."
• "Phoned to book a service with collection a week before booking, was told I would get a confirmation call the following week, which I didn't."
• "Myself and my partner both called to book an appointment to view a car here. Nobody's called either of us back."
• "Took my car in for 2nd year service. It is not five stars due to the cost of the service and replacement parts."
• "Tried to buy a car paid deposit but was then told as I had my own finance I could not use them."
• "I book online, get confirmation email. They call me two days later saying they are fully booked that day."
• "10yr old car air con problem, £99 + VAT to (incorrectly) diagnose the problem."
• "Pretty poor service. Mix up with the original collection date, salesman stating he had tried to call me."

Quality of Vehicles

Pros:

• "I bought a 2018 vehicle from here which was also delivered to me 100 miles away. The process was really smooth and easy."
• "We recently brought our first Mazda car from Croydon Mazda. It was a Mazda 2 GT Sport (2018 model) with a low mileage, amazing specs within our budget."
• "Helpful, effective, and efficient. Our car hunting ends at Mazda when other dealers cannot offer cars that we like."
• "Fantastic experience from beginning to end. I'd been searching for a specific car for a while."
• "Great experience buying my used car, Charles was excellent, no pressure selling just a professional and customer-focused approach."
• "Very pleased with the service in particular Liam Taylor. Even though I did not purchase a car from the dealer."
• "Had a great experience at Mazda Croydon. Inquired about one of their second-hand cars and a week later we were taking the test drive."
• "Just purchased a CX5 Kuro Auto from Charles. He was great to deal with from start to finish."

Cons:

• "Please do not buy CX-30 as you will have a lot of issues with this very uncomfortable car."
• "I got an approved Mazda used car from a Mazda dealership paying all the oncost of getting it from an official dealer to be having a car that has been approved by the manufacturer and covered under warranty for any issues. My car didn't last a year and broke down in just a few months."
• "Paid about £900 to get them as a reputable company to change my windscreen during a service as my windscreen of my car was chipped and would not pass MOT."
• "Needed a car quickly for a Europe road trip. Spotted an 2019 approved used MX5. Was in a rush and with it being approved used and with my trailer I collected it on blocking the main road I didn’t pay much attention when collecting it."
• "I took my car in 3/4 weeks ago as I had a problem with it. They kept it for 2 WEEKS to do repairs on it and I paid £500 for this. When I got the car back it was fine for a week but then broke down again."
• "I purchased a Mazda MX 5 in March under the Approved Used car scheme and was impressed enough with it's reputation for quality and reliability."
• "10yr old Mazda 3. My air con wasn't working, took it here because my local Kwik Fit couldn't sort it out (it needed more than a simple regas)."
• "The breakdown man said I needed a new battery. So Croydon Mazda ordered in the correct battery, took my car in, carefully charged up the old battery, decided the old battery was all OK."