Dotty Bridal Reviews Summary

Customer Service

Pros:

• "The customer service I have had from Dotty Bridal has been impeccable."
• "The online system for booking and then also sending you a drinks menu to allow you to preorder, along with an online account where you can browse and create a ‘look book’ before your actual appointment was a lovely touch."
• "From the very beginning, the customer service has been amazing."
• "The staff are so fun however, Hayley was absolutely amazing! She reassured me on things, she was honest when a dress didn't suit me, she understood my vibe within 15-20 minutes."
• "I have loved my experience with Dotty so far. I was feeling nervous before my appointment as it would be my first experience trying on wedding dresses but Beth made me feel very welcome and at ease."
• "I had the most amazing experience buying my dress from Dotty. From the minute I walked in on the off chance looking for one type of dress and Anna pointed out a different one, which ended up being THE ONE, I enjoyed each visit."
• "My experience at dotty was just amazing from start to finish. The shop is beautiful, laid out really well and has such a chilled, welcoming atmosphere."
• "There are no words to describe my experience today at dotty bridal. Prior to my appointment I had tried on approximately 200 dresses and could not find “the one”, it left me feeling like I would end up settling for a dress I just liked and not loved. Molly was unreal - she was professional from start to finish, we had fun, she was honest and genuine and felt supported to find the right dress the whole way through."

Cons:

• "Felt a bit rushed because the last appointment was delayed by an hour which then cut into my time."
• "The bad: The consultant put me in a dress £1,200 over budget without telling me the price, which was very frustrating."
• "I was really looking forward to going to Dotty to find my dream dress but it didn’t feel special at all."
• "I wasn’t asked about the kind of wedding I was having or anything about the day really."
• "The lady that was supposed to be helping me on the day was sick which I appreciate can’t be helped, but the lady I had instead only laid the dresses out and I had to get into them myself and then she did them up."
• "I had been to a shop previously where she helped me in and out of them, and it felt much more special."
• "Equally a lot of the dresses only had one sample size so we’re very tight on myself as a size 16 which made it difficult to get a feel for the dresses."
• "I unfortunately would not recommend dotty."

Dress Selection and Variety

Pros:

• "A lovely selection of dresses in a range of sizes that made the experience less scary for me being midsize having never tried on a wedding dress before."
• "Dotty bridal has to be the most beautiful wedding dress shop I’ve ever seen."
• "The boutique itself is absolutely stunning and the whole experience was so relaxed and lovely."
• "The Dotty girls were amazing. Helpful, encouraging, knowledgable and very patient. The boutique was lovely with a gorgeous range of dresses and all price ranges to try."
• "I had already looked into the designers Dotty stocked and had a dress in mind to try which unfortunately they didn’t have, but they did everything they could and sourced a sample of the dress in for me to try."
• "The price was also reasonable, the dress I chose was SOO much cheaper than I thought it would be."
• "What an amazing experience I had at Dotty. Instantly the staff were attentive and so lovely. They even accommodated for mine and my bridesmaids babies and nothing was a problem for them."
• "I visited Dotty Bridal on Saturday and said Yes to the Dress!! The whole experience from start to finish was incredible!"

Cons:

• "Kind of got to a point when no more dresses were brought up & it might have been nice to try a few more of the other styles to ensure I definitely didn't want them."
• "When we arrived we were in the bar for an hour and it was very hot & small."
• "Would recommend if going on the weekend to book an early appointment."
• "However very friendly staff, great range of dresses."
• "When I was hesitating over another dress, the consultant went into hard-sell mode, talking about on-the-day offers and how they would reimburse any booking fees at other shops, and generally put on the pressure to make the sale."
• "I appreciate that wedding dresses are a business, but I wouldn't recommend the experience, and overall I felt pressured and marketed to."
• "The lady I had instead only laid the dresses out and I had to get into them myself and then she did them up, as someone with a larger lower half this was extremely difficult and I didn’t want to break the dresses getting them over my bum."
• "Again the other shop I went to had two of every dress so I could try the bigger one and actually feel good in them."