Address: 41 Chorley New Rd, Bolton, BL1 4QR, United Kingdom
Phone: +441204652035
Rating: 4.9
based on 216 reviews.
Customer Service
Pros:
"Kate was amazing. She was so lovely, helpful, patient and understanding."
"An absolutely beautiful store, gorgeous dresses and such a lovely lady!"
"Kate who helped us made it so comfortable and enjoyable!"
"Emma and Bec were so helpful, listened and gave me really helpful and supportive advice while I was choosing a dress."
"Catherine led us to a private room where my daughter tried a couple of dresses and nothing was too much trouble."
"Hattie was absolutely amazing and put me at ease immediately."
"Chloe was absolutely amazing and helped me find the one."
Cons:
"I felt like the assistant was bored with us as we weren't sure what we wanted, a bit of direction would have been nice."
"I was rushed into the gowns I had chosen, there was no mirror in the dressing room so I couldn't see how I looked before showing my bridal party."
"It didn't feel special and I felt as though it was an appointment to pay the final balance and when the balance is paid the dress is no longer their responsibility."
"The consultant never smiled or properly introduced herself, she hasn't prepared all of the gowns I had sent on my wish list."
"Unfortunately, the 3 stars are deducted as we were not allowed to take pictures which meant I couldn't see what I had tried on after the appointment and I would never pay £3k for a dress I cannot see on me again."
"The appointment was over within 30 minutes and I left the appointment feeling quite underwhelmed and confused."
"There was no compassion or empathy just a stone cold come and collect it now attitude."
Dress Selection & Quality
Pros:
"Such a beautiful range of dresses."
"All the dresses here are just stunning."
"The dresses are absolutely beautiful and made by the best designers."
"They have so many beautiful dresses and work with your budget."
"The dresses are stunning and cater for all sizes!"
"The dresses they stock are incredible."
"Emma Louise bridal has such a large selection of beautiful and clean dresses (not a make up stain in sight)."
Cons:
"I was expected to put the dresses on over my head on the hanger as they were too small and I could imagine this."
"The reason I have given 2 stars is because I paid £320 for alterations only for a pin to be left in the dress and my leg to end up scratched to pieces."
"When I put the dress on there were no straps and so it didn't look or feel like the dress I picked, which instantly panicked me."
"Unfortunately, I was left disappointed... the vast majority of the dresses you try on are a size 10."
"While there are loads of dresses, the vast majority of the dresses you try on are a size 10 - which means as a size 16 I didn’t get a proper idea of how the dress would look on me."
"I was only offered one veil to try and one pair of shoes."
"I've ended up potentially scarred as one of them is quite deep and still hurts to lie on days later."
Store Atmosphere
Pros:
"An absolutely beautiful store, gorgeous dresses and such a lovely lady!"
"It's such a lovely boutique and the staff genuinely care for you and answer all and any questions!"
"A beautiful store filled with amazing dresses and lovely people."
"The shop itself was by far the nicest we had been in and we were able to relax the minute we stepped through the door."
"The shop is beautiful, and we got a very warm welcome!"
"The boutique is stunning along with the dresses so I would definitely recommend a visit here."
"The boutique is lovely and felt really personal."
Cons:
"I visited the bridal store last Saturday after reading good reviews and didn't feel welcomed at all after arriving 10 minutes late due to bad traffic."
"The worst experience of my life! I visited the bridal store last Saturday and didn't feel welcomed at all."
"Following the appointment I raised my feelings over email, the email was ignored until I messaged on Instagram 4 days later."
"One minor suggestion I would make would be to allow brides to take their own photos in the dresses when trying on."