Address: 208 Stratford Rd, Shirley, Solihull B90 3AG, United Kingdom
Phone: +441217444595
Rating: 4.6
based on 182 reviews.
Communication
Pros:
"R. Hargreaves, who has handled us, has gone above and beyond in her responsiveness."
"He is very prompt with his responses and anything we were unsure of; Sam would always make sure to get an answer for us."
"Communication with Sam has been excellent, he has kept us informed of everything that has been going on."
"Always very quick at replying with keeping me updated every step of the way."
"Rosie was always available to have a chat with you and call you back, she answered all our queries we had and we never felt rushed once within the whole process!"
"Whenever I contact him he always replies in a professional and timely manner."
"They have kept me updated along every step of the process, have clearly explained each step and what to expect, and have always been quick to respond to any questions or queries I have had."
Cons:
"Considering they have my phone number, my partners phone number and both our emails I found this to hard to believe. No missed calls logged and no emails in junk folder."
"The lack of communication is appalling..phone calls not returned, emails ignored."
"Not kept informed with dates of signing up etc."
"This is not to mention the times we have called to be told that the entire letting department are off on annual leave so our questions cannot be answered."
"The worst customer service/communication i have had the misfortune to experience."
"They kept on repeating sentences like 'we understand and no one is more sorry than we are' rather than giving us some solution."
"The times we rang we found it hard to get in touch with the letting team and left messages with the persons who answered the phone never to receive the call backs as promised."
Professionalism
Pros:
"She provided excellent service, was well mannered and very informative."
"Her professionalism and friendliness put me at ease."
"Sam was very professional and polite, understanding my needs and offering some handy tips along the way."
"Amy, who was efficient, friendly and very professional."
"Abigail has excellent communication skills, very quick responses to all our questions ending with a stress free great result."
"She is highly professional, very efficient."
"I found them very professional and friendly."
Cons:
"getting them to return money to you, nightmare, almost evasive."
"Their seller was never serious about selling in the first place and pulled out the day before contracts were due to be exchanged."
"Shipways are an absolutely awful company to deal with. Their staff are rude, obnoxious and will not listen to anything you say."
"Each time we have spoken to the letting team mostly the acting manager we’ve been met with bad customer service and somewhat of a bad attitude and hostility."
"Point blank rude will not be using this company."
"Unreliable, unempathetic and rude staffs."
"Wouldn’t even give them the honour of a 1 star the staff are so rude."
Efficiency
Pros:
"An excellent service from the moment Sam walked through our front door to now arranging viewings, we have been assured and amazed at the speed & efficiency of the team."
"Ciara was great, answered all our questions, kept things moving and sorted in good time when we rented a flat in Shirley."
"From start to finish, we have had a really positive experience with Shipways."
"Ciara helped me move in within one week after my viewing, so a very quick turnaround!"
"The service Shipways in Shirley have provided in selling both my parents and our own home has been excellent."
"The renting process was very quick, simple."
"From walking in to getting the keys was all done and dusted in 1 week 1/2 amazing."
Cons:
"Not good!-At a sensitive time of seeing my parents home sold by auction-they sent a ridiculous venders pack to me that I had no idea about how to complete and then has daily reminders from them."
"Tenants already in and paid but no onward payment to the landlord, work that one out!?!"
"Absolute shocking service, a house on Dene road came back on the market yesterday... She arranges a viewing in the morning only to be told it's been cancelled in the afternoon."
"The photographs of the house are appalling and don't show it off to its potential-even photographing a junk room and piles of packing cases-awful!!"
"Yet again the day before I rang to see how I’m getting the keys that’s if the property was available."
"Not the greatest of companies, 14 days and counting and still no deposit."
"They backed off from the contract at the last moment and held the landlord responsible even when they refused to give us any details on the said person."
Supportiveness
Pros:
"Once again, received a great service from Becky, Amy and Chloe in finding me a new tenant."
"Without her the deal would have taken a further 4 weeks easily to complete without a doubt and may not have even happened!"
"Ciara and Becky were so helpful! I can’t fault them - they were always quick to respond and went the extra mile."
"Sam has been extremely supportive through out the whole process of my sale."
"Rosie Hargreaves looked after me from start to finish and was very helpful and proactive throughout."
"Thank you Rosie, for being there for first timers like me."
"We felt in really safe hands throughout and I wouldn’t hesitate in recommending them."
Cons:
"Beware of shipways and beware of 43 Robin Hood Lane. Mrs Jasminder Virdee was the seller, she will waste your time."
"STAY AWAY FROM THIS BRANCH, NOT WORTH THE EFFORT AND TIME..."
"It is sad to know that there are people like this who will take you for granted and will leave you hanging dry at the worst moment possible."
"We had an utter horrible experience there and I would strongly suggest you to look somewhere else if you don’t want to be homeless."
"Rude ill-mannered girls (except Rosie)."
"You are not important to them until you are close to exchanging."