RHW Estates Reviews Summary

Agent Responsiveness

Pros:

• "Scott in particular was amazingly responsive and all our needs were attended to ASAP."
• "He was prompt to organise house viewings, negotiate with the landlord, answer all our enquiries and help us organise the necessary paperwork quickly."
• "Both agents: Scott and Laura were very helpful. They were sorting out things quickly and effectively."
• "Scott was a fantastic help in securing us an apartment in South Hampstead."
• "Scott truly went above and beyond to help me and my daughter find and secure the right flat for us."
• "Scott was incredibly helpful, super communicative and generally made what can so often be a stressful process lovely and calm."
• "Scott was very helpful, responded quickly and we went swiftly through all the required steps of a rental agreement, with no unnecessary delay."

Cons:

• "Agency was nice until this whole situation, when they stopped communicating and gave us the cold treatment."
• "It has taken them several weeks to respond to issues and concerns, and they have required multiple reminders."
• "After an initial conversation with one agent who in detail, described their services regarding property management, I received a second call back a day later explaining they do not offer such services."
• "All of this past the notice period, so we had very little time to find another place (with our 6 month old baby!)."
• "Received excellent service when looking for and securing a property to rent however they seem to be much slower on the property management side."
• "They clearly counted on us not knowing our rights and not making waves."
• "Good service because unfair service. Be careful with cheating negotiation skills trying to get extra money."

Professionalism and Helpfulness

Pros:

• "I have been with rhw estates for 4 years and the service has been smooth throughout. Rare to find an agency that isn't robotic, but rather employs staff who are empathetic, responsive and sincere."
• "Best renting experience I've had in my 4 years as a tenant in London."
• "We viewed a property in South Hampstead and were really grateful for the efficiency of the process and especially the help of Scott."
• "The property itself is excellent and is managed by the team at RHW and Laura is excellent in dealing with any issues that have arisen promptly and is incredibly accommodating."
• "Scott at RHW Estates is very professional, reliable, and helpful!"
• "Scott is fantastic - very responsive and knowledgeable around negotiating the contract and setting up the move."
• "Scott provided first class service. He went above and beyond to meet our every need, and made the move-in process absolutely smooth."

Cons:

• "Not a terrible experience (to be expected unfortunately in these times, money is the rule), but quite dodgy..."
• "Not often do you find such good estate agents!"
• "Good service because unfair service. Be careful with cheating negotiation skills trying to get extra money."

Communication and Support

Pros:

• "They were always very attentive to any issues with our flat and always very easy to communicate with."
• "We highly recommend them and if we ever need to rent another place again, we will definitely ask Scott and RHW for help!"
• "Scott was very helpful with our process. He was always in contact, very quick and effective."
• "Scott has been nothing but a dream to deal with at RHW."
• "Scott is uniquely kind and professional. We came from France and didn't really know how to rent here. Scott explained everything to us and walked us through every step of the rental process."
• "Scott was very helpful throughout, showing us the flat on short notice and being very clear and supportive during the negotiations and when signing the contracts."
• "Scott is such a clear communicator and is fully transparent and honest - unlike most other letting agents we've encountered who were impatient and pushy."

Cons:

• "Agency was nice until this whole situation, when they stopped communicating and gave us the cold treatment."
• "It has taken them several weeks to respond to issues and concerns, and they have required multiple reminders."
• "After an initial conversation with one agent who in detail, described their services regarding property management, I received a second call back a day later explaining they do not offer such services."