Harley Street Hearing Reviews Summary

Customer Service

Pros:

• "Staff on reception are always so welcoming and cheerful."
• "The receptionist staff slotted in an appointment for me that my ear specialist said was urgent in a prompt and courteous manner in a matter of hours."
• "The front desk people are extremely efficient, and helpful, and so friendly."
• "The team at Harley St Hearing are very professional, friendly and supportive."
• "The receptionist was really friendly and pleasant to deal with."
• "The team were really helpful, friendly and professional when I called to make an appointment and on the day of my appointment."
• "The reception staff were welcoming and friendly."

Cons:

• "I made an enquiry and she decided to be disrespectful."
• "Horrible rude staff - principally Florence Smith - I made an enquiry and she decided to be disrespectful."
• "When I brought it to the attention of another member of staff, she sided with her and told me I lied about the situation."

Audiology Service

Pros:

• "Harley Street Hearing have always provided a first class audiology service and the staff and practitioners have an extensive knowledge of hearing problems always finding the best solutions."
• "I had a very thorough hearing test, which was focussed on my lifestyle and requirements."
• "I was fortunate enough to have a recent appointment with Simone Alwar as regards my long overdue evaluation of my audiological profile."
• "Ms Alwar is obviously a highly professional and excellent audiologist."
• "The audiologists are extremely attentive and thoughtful."
• "Can confidently recommend Paul Checkley to anyone needing a hearing test and recommendations for Hearing Aids."
• "The Audiologists are extremely helpful and patiently try to resolve, as much as possible, my concerns and problems."

Cons:

• "I have had several problems with the Phonak aids they provided which have had to be returned and replaced. They are not very reliable."
• "However, it was upsetting that the audiologist could not be bothered to remove some bits of ear wax in the very outer area of my ear canal that are literally visible to the naked eye."
• "Paid to have my wax removed and was told it was all gone but had dark wax falling out my ear a week later so it clearly wasn’t."

Value for Money

Pros:

• "Helps that the ear plugs only cost £44, when they usually cost £100+."
• "The cost of this was £80 not cheap, but in my opinion well worth it to receive an appointment of my choice and not have to wait ages for the NHS to see me."
• "Most people would expect a Harley Street clinic to be expensive but it is not, it is great value for money."
• "All this for a fraction of the usual cost!"
• "They were quick, reassuring and the price was a lot less than I expected."

Cons:

• "Sadly the manufacturer lost one, happily gave a brand new replacement. Sadly the manufacturer didn't check the other aid was working."
• "The reason for 4* rather than 5* is because it cost £100 for 30 minutes work, so it is a little pricey!"
• "They wanted to charge almost twice as much as other providers, for the exact same device."
• "They really shouldn't charge up-front over the phone like that, or at least offer money back to you if it turns out you don't need the treatment."
• "A shame for such an expensive service too. I’ll be changing to another provider."

Product Quality

Pros:

• "They are really smooth and fit my ear brilliantly, they block out a lot of noise."
• "The earplugs arrived within 3 weeks after the fitting and have been a lifesaver in noisy environments to protect my ears."
• "I’ve been with HSH for five years. Fiona and Matt gave me my Annual Review recently. I left with my hearing significantly clearer."
• "I'm really happy with my earpieces and the entire experience."
• "I had moulds made for my hearing filters. I tested them in a loud concert this weekend and they are working perfectly."
• "I have been totally satisfied with my hearing aids which I first had fitted in January 2021."
• "Every year my mother has a free annual check-up where they review her hearing loss, check the hearing aids for any damage, and tweak the levels in the aids."

Cons:

• "I have had several problems with the Phonak aids they provided which have had to be returned and replaced. They are not very reliable."
• "I'm really grateful to all those at Harley Street Hearing who helped me during a hearing aid crisis while abroad."
• "I essentially paid £80 to be told I had no wax in my ears."