London Hearing Specialist Reviews Summary

Professional Service

Pros:

• "Great, professional service indeed."
• "Andrea's expertise and care were truly remarkable."
• "An excellent and very professional service delivered by Mr Charlie Platt."
• "The right balance of friendly but professional."
• "Very professional, comfortable, quick and painless."

Cons:

• "I was also charged £65 after being quoted £60."
• "The Camden branch didn't remove the wax plug, they said it was removed and my ear should get back to normal in a few days."
• "Unhygienic, unprofessional earwax removal."

Customer Experience

Pros:

• "This clinic has quickly become my preferred choice due to its convenient same-day appointments and reasonable pricing."
• "I can literally hear colours now, I peed in the toilet and was amazed at how loud my stream was lol."
• "Very pleased with this audiologist and would definitely recommend him."
• "Excellent service. Quick, professional and painless."
• "Great service and a fantastic result!"

Cons:

• "I had to go to some other clinic to be told that the wax plug was still in there."
• "I used to attend this clinic regularly as I had faith in them but this last experience was terrible to say the least."
• "WASTE OF TIME - I had an initial appointment for a was microsuction ear wax removal, they said I don't have anything in the ear."
• "I booked an ear wax removal appointment for my 4y old son... they called me on the day of the appointment only hours before the appointment was meant to take place and said they have to cancel as they double booked the time slot."

Effectiveness of Treatment

Pros:

• "She delicately and effectively removed the ear wax!"
• "I can hear again immediately. Praise be! Totally painless and over in moments."
• "He literally saved my day and I couldn’t be more thankful."
• "After the cleaning (painless) we can actually see better."

Cons:

• "This did not happen after the previous procedures."
• "I went back for a follow up appointment where the clinician examined the affected ear and told me I had a perforated eardrum."
• "In my initial appointment the person who tried to clear my ear of earwax was obviously nervous / not sure what they were doing."
• "I got my earwax removed at the Hampstead branch. I’m so pleased with the microsuction - I can actually hear now, and am no longer worried about the possible ear infection that would have developed in my right ear if the earwax had not been removed"

Customer Service and Communication

Pros:

• "Michael not only treated my ears so gently, he helped me understand how to avoid this happening again!"
• "I had a successful pain free procedure and would highly recommend."
• "The gentleman explained the process very well and it was quick and easy."
• "Very clear explanation of the procedure and the signing of a consent form was a good idea."

Cons:

• "paid £30 to be told nothing was in my ear, I understand there is a consultation charge but I was in the room for 5 mins."
• "I was very nervous about my visit to LHS - I needn't have worried, the whole process was carried out in a throughly professional manner. The audiometrist was completely competent, patient and careful while carrying out this procedure and I was pleasantly surprised at how 'painless' the whole thing turned out to be. Yes, I would definitely recommend LHS to anybody looking for ear wax removal done professionally."
• "So why does the website allow you to book this and why did I receive confirmation? Terrible service from a company charging £105 for a kids hearing test."
• "They offered alternative times, none of which suited though as I would have to drop everything at that moment and pull my son out of school."