Bab Tooma Leeds Reviews Summary

Staff Service

Pros:

• "The staff was friendly, smiling, made sure we were taken care of!"
• "The staff were very friendly and helpful specially Yamen and Mohamed who were very caring."
• "The service is always excellent. (Israa, Yamen and Mohamed were just brilliant)."
• "Sam, who was super friendly, attentive & professional."
• "A special thank you to Israa who went above and beyond for us."
• "Thank you for a lovely evening and experience at your restaurant. A special thanks to Mohammed and other team members."
• "Our waitress was fully knowledgeable about the menu and we are now awaiting out first course within 5 minutes."
• "The staff is friendly making it feel homey and the food was delicious."

Cons:

• "The glasses provided were unacceptably dirty. When I requested a replacement, the second glass was also stained."
• "The place was freezing cold. We were pretty much ignored for the rest of our meal."
• "No one asked if we wanted drinks whilst we chose our order. The waitress looked like she was working for a sports shop!"
• "Staff members were very friendly, but didn't quite have it together."
• "We had to ask not to be sat next to freezing doorway in a half empty room, ask for menus 10 mins after sitting down."
• "Since the moment we arrived, to the moment we left, we felt like nobody cared we were guests in that restaurant."
• "The service was extremely poor. Took ages to be served, then when we were, they missed some of our order."
• "Service was a bit hit & miss, although they were recruiting a new restaurant manager."

Food Quality and Taste

Pros:

• "The food was super tasty from starters to desert!"
• "Food was served few minutes after we ordered, hot and delicious."
• "The shawarma meal is niceeee. All wrapped n chopped with a side of salad and chips."
• "Menu had something for everyone & all dishes were delicious. Was really impressed with the grilled meats and the sea bass."
• "The whole team were so attentive and caring towards us. Beautiful experience."
• "The food was really well-balanced with good spices and flavours that all flowed together very well."
• "Really nice food, staff were excellent. The meats were cooked and nicely flavoured, it came on a bed of rice."
• "The starter and main meal were absolutely delicious. We had a ‘feast’ to share between the three of us."

Cons:

• "After waiting for 55 minutes, the starter was a pre-cooked potato that was heated in the microwave."
• "Unfortunately, the lamb chop was excessively dry, the rice was both greasy and cold."
• "The shawarma meal was served cold, as if it had just come out of the refrigerator."
• "The onions served with the meal were excessively soft, giving the impression that they might have been leftover."
• "The place was freezing cold. The shawarma had no flavour and was partially cold like it had been reheated."
• "The metal dish it came on was not hot and so the food wasn't hot either."
• "Food was good but there was no kanffeh. Service from sam was friendly, however she wasn't aware that my partner is Syrian."
• "Food was really good amazing shawarma, but the guys on the till need to learn some basic maths."