Warner Hotels - Bodelwyddan Castle Reviews Summary

Accommodation

Pros:

• "We stayed in a garden lodge and it was big and lovely."
• "Stayed in a garden lodge suite with balcony, very clean and spacious with all the enquired extras to make you feel species."
• "The lodge suite was lovely. Very spacious and in a beautiful, private setting."
• "Our room was very nice only problem was the person who came in to service it neglected to check the fresh milk which went sour and no more shampoo and conditioner once the 1 left got used when I went to reception they said I should have asked but what do these room maids get paid for."
• "Our room in one of the new Garden Lodges was fantastic."
• "Our standard room was lovely and comfortable, we had fabulous views."
• "Our first floor room, with balcony, was spacious, well equipped and quiet."

Cons:

• "The building itself is very tired & smells of musty damp."
• "The accommodation is very tired looking (our room was) the walls were badly marked, scuffed & chipped."
• "The rooms are a little care worn and, again, need extra investment."
• "The bed, in our lodge, was well overdue for replacement, and putting on a topper, which was also in need of replacement, doesn't change things."
• "Our bedroom wasn't the cleanest, with cobwebs being apparent in the corners."
• "Room need a better clean as some walls dirty, plaster damaged / poorly filled and mould in shower."
• "The whole place was tired and in desperate need of a deep clean and redecoration."

Food

Pros:

• "Food great, entertainment good, rooms very clean warm & very comfy."
• "Food fabulous as always."
• "Attentive staff, great choice of food and fun entertainment until late at night."
• "The food food was excellent with a wide choice that was cooked and presented well."
• "The food was delicious with different stuff on the menu each night and good portion sizes."
• "Food was excellent and the new system of serving meals, rather than the previous free for all of self service, was great."
• "The food was the best we'd had in any of the warners we've been to, delicious x."

Cons:

• "Food was basic which is why only 3 stars."
• "Food is good but does not match the online menu, the actual choices were very limited in comparison to what they state in their website."
• "Restaurant has declined since we were there in April... Beef was stringy and fatty."
• "The food from the buffet wasn't great."
• "Good food, late dining not do good if you want carvery, dried / poor meat on two of my 3 day stay."
• "The menu was limited and lacked variety."
• "There were a few issues with food being cold."

Entertainment

Pros:

• "Entertainment very good overall a truly lovely way to spend a weekend."
• "Entertainment good, we always enjoy the quizzes and I have to give a special mention to the entertainment team shows - they are ALWAYS first class."
• "Entertainment was first class in the evening and plenty to do during the day for those who felt more energetic."
• "Entertainment fabulous room great."
• "Entertainment throughout the day and evening so you could just relax there for three days without getting in your car to go anywhere else if you didn't want to."
• "Entertainment was amazing with something for everyone."
• "The entertainment was A1 and Tuesdays performance of James Williams was outstanding."

Cons:

• "Not happy with the entertainment as there was no room to watch and sit down."
• "The main acts were very good but you are left doing nothing waiting for the main acts."
• "Entertainment team did their best but its not great. Poor badly fitting costumes."
• "I dislike having to move from dining, to get a seat for the entertainment."
• "Evening entertainment like a working man's club with a tiny dance floor."
• "The necessity to pay extra for a reasonable seat to see the shows is a complete rip off."
• "Our stay was excellent except for the entertainment and entertainment room...we will not be returning to your hotel for this reason only."

Staff and Service

Pros:

• "The staff go the extra mile to help you."
• "A special mention to the restaurant staff who always smiled an provided an exemplary service."
• "Every member of staff were helpful and professional and had a smile for everyone."
• "All Staff are helpful, drinks prices are fair."
• "Friendly professional staff, Ella, Karen, Frey, Chloe, too many names to remember sorry."
• "Food was delicious and served by Claire who went over and above to assist diners."
• "ALL staff so lovely and welcoming."