The Cut & Craft Leeds Reviews Summary

Customer Service

Pros:

• "Firstly, I must commend Ellen for her exceptional service throughout this experience."
• "Our server Andreas was just the best, attentive but not pushy and always around when we needed him."
• "Friendly & warm welcome, lovely service."
• "Absolutely fantastic, the staff, food and Restaurant are all amazing."
• "The staff here is truly exceptional. Their service is impeccable and adds to the overall enjoyment of the meal."
"Charlotte our server for the night went beyond for our meal and made our anniversary meal extra special."
• "Our waiter was friendly and assertive whilst giving us time to eat and drink."
• "The service was amazing, a big thank you to Gabriele and Andreas, also everyone else that's front of house."

Cons:

• "When I asked to remove the 12.5% service charge, the server was a bit offish."
• "By the time we asked for the bill, they had swapped over to the second waiter who was a bit cold."
• "Even whilst we were eating, one member of staff decided to mop/brush around us causing them to hit our chair and legs several times."
• "The food was delicious, but the restaurant's staff seemed uninformed about licensing regulations of 2003."
• "Ellen who served us seemed to look down on us and even went as far as looking my partner up and down."
• "Unfortunately after a previous good visit tonight’s visit was a complete let down, so I’ll start with the service some good and some bad."
• "The waitress tried to tell us that the steak was cooked how we wanted."
• "Our table was still not ready then we ordered drinks, I am used to eating at high quality and highly priced restaurants but when you order cocktails and it’s all just premixed."

Food Quality

Pros:

• "All dishes and drinks were fabulous!"
• "The starter, supposedly wagyu and scallops, was underwhelming and arrived cold."
• "The resteraunt was clean, tidy and lively with music and people enjoying their company, definitely a place worth going back to."
• "Always a fave! Fall in love with the enchanting ambiance of Cut & Craft Leeds, a captivating date spot where tender steaks and mouthwatering baby back ribs shine."
• "Absolutely fantastic, the staff, food and Restaurant are all amazing. You get really looked after and the food is cooked to perfection."
• "The food was amazing, We had ordered for Starter: The seafood Tempura, it was good, the outer is crispy, very nice."
• "The food is good, I had some prawn, steak and some street corn mixed with cheese and mushroom."
• "The food was beautiful. Best cooked steak I have ever had."

Cons:

• "The drinks were satisfactory, but when the mains arrived, there was a significant mix-up with the steaks."
• "The calamari was chewy, when asked if everything was okay, he immediately removed it."
• "He had asked for his flat iron steak to be medium but it was cooked well done. Our mains and the side of chips had arrived cold as well."
• "My sides arrived cold, which was disappointing and tasted really bland which was a shame."
• "Food - Food is OK. But nothing special. For the price you are paying you would expect something a little bit better."
• "Starter was lovely, ordered fillet steak medium…. Came out cut it in half had a gradient right through from well done to blue, sent it back asked for it medium, came back out rare."
• "My partner ordered the croquettes to start with, this was cold and when we asked for a replacement, this was slightly warm but still cold."
• "Food was average ordered the roast potatoes however they were very greasy and deep fried, not roasted this should be stated on the menu."