"The staff in this store are fantastic, Claire was the lady who looked after me and she couldn't have done anymore to make me feel comfortable."
"Beth.J... presented dresses that accommodated the styles I loved in line with my beliefs."
"The staff were able to answer any questions I had and seemed to really care about their job and the service they were providing."
"The staff there (particularly Sian) was lovely."
"Lowenna was lovely and great with looking after me."
"I was served by Beth and nothing was too much trouble, very friendly, experienced staff."
"Beth J was very helpful and I found my dream dress.. I'm over the moon and cannot wait to wear it on the day."
Cons:
"Really poorly organised place."
"It was nothing short of embarrassing and unprofessional."
"The idea of rejoining the queue to wait another 45 minutes to try on other dresses we'd already selected really spoiled the experience."
"The person who served us, was more interested in the person next to us, and even turned away talking to her when she was meant to be serving us."
"We was constantly pressured into sizing up 2/3 sizes."
"Customer service was absolutely shocking."
"The lady helping us was nothing short of ignorant to how she was making us feel openly shouting out sizes and things not fitting etc."
Dress Selection and Quality
Pros:
"Lovely selection of dresses were made available to us."
"There’s so many different styles to pick from at reasonable prices."
"There was plenty of stunning dress to choose from."
"The dresses were really good quality and lots of different sizes."
"All their dresses are amazing and have high quality."
"The range and quality of dresses and accessories on offer is fantastic."
"Loads of choice with many designs."
Cons:
"They weren't fitted to hold their shape, like some we tried and the material stretchy."
"I wouldn't suggest going here my best friend brought her dress from here In month before and we've recently looked at her recipe and she's paid over £150 for the boxes and coat hangers when she bought the dress she also said she now regrets going and well over spent!"
"The storage boxes are very expensive for what they are (material boxes) especially as the dresses as so reasonably priced."
"The only downside I found was the most of the dresses I loved online had already gone."
"Only real criticism is that all the dresses are in bags on rails so it's very difficult to tell what style they are and how they look without trying them on."
"Having to try on the plus size range when I wear a UK 14 is just demoralising as the main collection didn’t fit a 14!"
"No music or atmosphere, none of the 8 dresses I selected online were available in my size to try on."
Shopping Experience
Pros:
"I love that you can take them away on the day and got lots of lovely extras too xx."
"Would highly recommend this place for anyone who is looking for their perfect dress."
"Definitely recommend this store 100%, I would have given more stars if I could!"
"Had a lovely experience on Monday."
"The shop is beautifully set out."
"The staff were amazing, the shop was clean and spacious."
"An excellent place to buy your special dress and filled with professional, kind, non pushy staff to help you along the way."
Cons:
"Would give less than 1 star if I could. Completely ruined my fiancée's day."
"Staff put pressure on you to buy the dress saying it'll be gone if you don't buy then once they've your money aren't interested in helping you if you change your mind!"
"Currently been here 4.5 hours not looked at bridesmaid dresses yet and no drinks of water even."
"The worst part of the whole experience was how we was made to feel about ourselves."
"Left feeling very upset."
"Worst wedding experience! You can be waiting for plus 2 hours to get seen and no sales assistant helps."
"Visited this shop yesterday, well, what an experience, and not a good one."