Rosehill Pet & Equine Crematorium Reviews Summary

Compassionate Service

Pros:

• "They were caring and understanding which soon put us at ease."
• "Martin and Heather from Rosehill offer a very thoughtful and professional service at a very traumatic time, they both showed kindness and patience when I needed to have my beloved boy collected and cremated."
• "Not only are they completely professional, they are also caring, patient and compassionate."
• "The care and compassion shown by Martin and Heather at Rosehill went a long way to easing the stress of saying goodbye to a beloved family member."
• "Heather and Martin treated Hattie with kindness and dignity and I couldn't be more thankful to them."
• "The compassion shown by Dan towards us, and his caring & gentle nature towards our beautiful girl, will never be forgotten."
• "Heather and Martin are absolutely lovely people who care about people and what they do."

Cons:

• "After my beloved skye was put to sleep 2xweeks ago i requested vets to send her to rosehill for private cremation.was very upset and disappointed when told it would be a couple of days before they could take her as 'busy with horses'."

Personal Touches

Pros:

• "The little touches meant the most to us from a blue bow being tied around his little shoes, to the forget me nots seeds they gave us to plant in his memory along with a beautiful hand written card from Heather and Martin personally."
• "A little touch of class also enclosed was a packet of 'forget me not' seeds - must admit bought more than a tear to the eye."
• "Presented in a beautiful bag, with a sympathy card and a really lovely touch of a packet of forget me not seeds."
• "The extra touches such as the clippings of Hatties hair and the seeds to plant in memory are so incredibly thoughtful and were very much appreciated."
• "His ashes delivered in a beautiful wooden box with his name engraved upon it, there were also Paw prints, and clippings of hair, and a lovely condolence card."
• "A beautiful decorated bag with his name, a card from them with forget me not seeds the fur trimmings were boxed, the clay mold was stunning."
• "Upon picking up our ashes they presented us the casket and teddy bear in a beautiful manner with an lovely handwritten card."

Cons:

• "As much as I loved the service and thought Heather and Martin were great people, I truly hope to never return."

Efficiency and Professionalism

Pros:

• "A very quick and professional service from people who obviously care for animals."
• "Everything was done so quickly and efficiently but with gentleness and dignity."
• "The busines part passed off smoothly and quickly and we were able to collect his ashes the following day."
• "They picked up our baby the same day I rang them, and he was ready to collect the next day."
• "Rosehill did a wonderful job with my cat, they collected him from the vets and he was cremated the same day."
• "The whole process was very quick and easy, which helped a lot in the very upsetting time."
• "They turned up on time (unusual for Shropshire!) in the pouring rain, were entirely professional and courteous, they treated our pony respectfully and carefully without any fuss."

Cons:

• "I can not thank Martin and Heather enough for their help after losing my horse last Thursday they were prompt and professional in his collection especially during these difficult times with Covid."