The Ship Reviews Summary

Staff and Service

Pros:

• "Very helpful and happy professional staff too."
• "THE STAFF however were bloody fantastic, always on the go, always managed a laugh and joke whilst working great banter."
• "Staff are attentive and the food is good."
• "All the staff were so friendly and helpful!"
• "Staff really friendly and a nice ambience."
• "The staff were all very friendly."
• "Staff very friendly, polite and attentive."

Cons:

• "Stood around for 10 minutes, with many staff just wandering round and ignoring us."
• "Different experiences with different staff. We had to find someone to check us in and the computer was open with details for all to see."
• "Rude doesn't even come into it."
• "Very disappointed in the attitude of some of the waiting staff tonight."
• "One of the female staff, girl in her 20's with long dark hair was extremely rude."
• "Poor service, felt ignored! We sat for 15 minutes with our empty starter plates in front of us waiting for them to be cleared."
• "A bit annoying waiting to be served at the bar while the staff member continued her conversation for quite a while with someone else."

Food Quality

Pros:

• "The food was very good, a good variety on the menu too."
• "Our food starters mains and deserts plus wine were of high standard."
• "The food was top quality."
• "Excellent food freshly prepared. Compliments to the chef!"
• "Good drinks on tap and the food was great."
• "The fish and triple cooked chips were really nice and the Shiraz was the perfect temperature."
• "Eaten at the ship many times, the food is delicious, the portion sizes are rather large."

Cons:

• "Food & drinks expensive."
• "The food however seems to have gone seriously downhill."
• "Without a big improvement will be giving it a miss for a while sadly."
• "The batter was dark and crispy, tasted OK but tempura should be very light and pale."
• "The presentation of the Sunday lunch was appalling the slab of meat was placed on the roast potatoes and veg with no room to cut the meat without squashing the rest of the meal."
• "Really disappointed with my visit here yesterday... the Sole at £15.95. It was honestly the size of a starter."
• "Absolutely disgusted with the quality and size of portions for the price."

Accommodation

Pros:

• "The place was always attractive and well run, but now it is amazing with everything done to a very high standard."
• "Comfortable rooms, well appointed with everything that you would expect to find in a modern hotel - but with a more personal, family touch."
• "The hotel itself was spotlessly clean and the staff were excellent too, we had some food also and it was really nice."
• "Our en-suite room was small, as one would expect in an old hotel, but very clean and comfortable."
• "The room was lovely overlooking the Marsh land."
• "The room was so cosy and nice - the drinks at the bar were so lovely!"
• "My room was excellent, very well decorated, gorgeous bathroom and everything you could ask for."