Bengal Brasserie Reviews Summary

Food Quality

Pros:

• "The food is very good, very tasty and lots of it too."
• "Food came out so quick and was delicious!"
• "The food portions were generous and well priced."
• "The amount of meat in the curries was very generous, especially for the price."
• "Food was some of the best Indian food I've had in the city."
• "The food was fantastic. The lamb korai was the best I have ever had!"
• "The food starters we very good, I got the King Prawn Puri with Poppadoms and chutneys."
• "The food is always exceptional."

Cons:

• "The mix grill was a bit dry and onions raw, it didnt sadly come to the table sizzling but cold."
• "When our curries arrived, they were bland, cold and very underwhelming."
• "We both had curries from the vegetarian menu and they tasted average at best."
• "The food took 1 hour to come and was mediocre at best."
• "The starters came very quickly. The garlic King prawns and the masala white fish were tasty enough. The onion bhajis were very poor."
• "I ordered lamb chops laziz it was a generous portion and beautiful sauce but but the lamb was very dry and completely tasteless."
• "The food was poor, not very flavourful or spicy."
• "Food was fantastic and service was second to none. Ambience spot on! Have to say, probably the best Indian I've ever dined in."

Service Quality

Pros:

• "The service is very good, there are lots of staff so not a problem to call one over when you want your drinks replenished."
• "We came with a 7 month old baby and they made life so easy for us, seated us in a position where we had plenty of room for the pram."
• "The staff were very accommodating and were happy to provide recommendations before the meal."
• "The staff were welcoming, friendly and extremely professional from the minute we entered the restaurant doors."
• "The staff were lovely - very friendly and professional, and made the whole experience feel personal."
• "Staff are all extremely friendly and go above and beyond to ensure you have the best experience possible."
• "Having lived in this 'area' now since 2012, this has to be the best Indian restaurant I have dined at so far."
• "The staff were friendly and service was quick."

Cons:

• "The reason for loosing a star is because the service wasn't good enough. Waited a long time to be acknowledged."
• "The service throughout the night wasn’t cracking and nor was the food."
• "Very poor experience. We had a booking for a group of 4 this evening - we arrived on time for our reservation and had to sit and wait."
• "Just because you book through their website, don’t expect this to actually mean anything."
• "I ordered a takeaway for pickup from Bengal Brasserie on a whim, fancying some decent authentic Indian food to eat at home."
• "7 minute wait for the starters. 64 minute wait for mains. Had to order drinks 3 times before they came."
• "We were a large party. Having prebooked many weeks ago, we were looking forward to celebrating my daughters 21st birthday."
• "We were struggling to find an Indian which was open and stumbled across this one."

Atmosphere & Ambiance

Pros:

• "I also thought the interior of the restaurant was nice and felt comfortable whilst waiting for the food."
• "The atmosphere brilliant and loads of staff to help."
• "The food was tasty and the atmosphere was great."
• "The head woman is one of kind, she's so incredibly good at her job and the food was just spot on."
• "We had a great experience overall, but were disappointed by the behavior of the manager."
• "Very tasty curry in a modern, snazzy, clean environment."
• "The restaurant has a really nice setting with a good atmosphere, even when quieter."
• "The inside of the restaurant was very nice, seating arrangements were good and well spread out."

Cons:

• "When seated we had to wait 20-30 minutes for someone to take our order."
• "No reservation system at all !! Booked for 8.30 on a busy Saturday night had to ask twice if anyone was going to acknowledge my booking."
• "Would not recommend. Visited at 7.30pm on a Saturday. Was out by 8 as we were that rushed!!!"
• "It was jam packed so maybe best to book in advance."
• "Firstly the bad news,were from Chester,so difficult to go again,but I must say its one of,if not the best meals we've ever had."
• "The restaurant was busy and the staff did seem rushed off their feet, maybe took on a little too much."
• "We didn’t even get to eat, we booked a table for half 8 and when we walked in the place was packed."
• "The meals are good and the price is decent but don't go here if you have any specific dietary requirements."