Address: 75 New Rd Side, Horsforth, Leeds LS18 4QD, United Kingdom
Phone: +441133933340
Rating: 4.6
based on 215 reviews.
Party Experience
Pros:
"Absolutely fantastic birthday party organised by the team."
"The soft play the catering and the disco afterwards - it was everything a kid would want from a party!"
"Simple to book and smoothly run for a stress free experience."
"Kids Clubhouse did everything possible to make it a stress free one for parents."
"The party was fantastic, we booked in for the early Sunday slot which gave us the place to ourselves for the first hour."
"What a fantastic place! Our daughter had such a lovely birthday party 🥳 so well organised!"
"We had our little boy’s 5th birthday party hosted by Micha, and it was hands down the BEST kids birthday party we’ve ever had!"
Cons:
"Attended a party there this weekend. Was too rushed."
"Food was shocking for the party, not enough for the kids."
"Well...I celebrated my daughter's birthday there. VIP package.37 kids invited. Guess what! There wasn't enough seat at the table for all kidsss!food wasn't distributed evenly. There just wasn't enough food for the number of kids."
"The party bags was a Big! Let down if I knew they would only have 2 item in."
"Wouldn't recommend for a birthday party."
"Just really not great with allergies."
"The manager was no help saying she couldn't believe her member of staff had done this and that she wasn't there and over he came again all obnoxious saying that he did have the right to speak to my son like that."
Staff and Service
Pros:
"The staff was very friendly and helpful, especially Emma who made sure the kids are having a good time."
"Jess was our host today and she did such a fantastic job."
"Ella was fantastic, and did everything she could to cater to our needs and give opportunities to make the party extra special just for Melody!!!"
"Absolutely amazing staff here! They seemed to be almost psychic - as soon as you realised you needed something, one of them appeared as if by magic."
"The staff were attentive and amazingly organised and ensured everything ran smoothly."
"Staff are very friendly and helpful."
"Staff is very helpful and friendly, great customer service.. definitely recommended place, someone would only know after experiencing, value for money 😊😊"
Cons:
"Parent just use it as an excuse to ignore their children's bad behaviour and the staff don't do much either."
"It is not so much the place itself more the staff. Some training in how to deal with children, especially children who have special needs would certainly not go amiss."
"The staff were also brilliant."
"The venue were informed that we have a peanut and dairy allergy and I had to stand with my child for the whole meal as he was repeatedly offered dairy items."
"I was furious today as I was trying to deal with my autistic son's meltdown."
"The only feedback I would give relates to the disco/games - because the children were picking the games this meant that there were lots of chase/catch games played which caused a few tears as not everyone gets a go and charging around."
"The place looks tired and lacks atmosphere for adults."
Facilities and Cleanliness
Pros:
"The soft play is great."
"It's an all ages children's play centre. Quite a large play area with two really great slides which all kids seem to love."
"Our favourite soft play venue so far. We actually had fun ourselves playing football and going down the slides."
"The place is clean, recently refurbished."
"Nice big softplay, great for older kids, and great system for parties."
"The facilities were very clean and well maintained."
"What an amazing place for kids!! The staffs were so polite. The play area, dining and the restroom are very maintained."
Cons:
"Lighting is poor in general. On our last visit there a quite a few dark sections of the play area which from a safety point is bad."
"There are two things to mention - outrageously cold toilets/changing rooms & lack of parking."
"We also would of thought there would be more space for prams as 3 guests come with new born baby that was sleeping was hard to get the prams passed all the tables and to be able to sit together."
"Visited with an 8yr old. Was quite dark and dingy in the play area, smaller than expected coffee was nice."
"Needs a makeover and has the potential to be so much better."
"The sitting area for families and adults is not particularly pleasing to sit in while you wait."
"Child was bored after 25mins."
Food and Catering
Pros:
"The food was great and facilities are well looked after."
"Pizza and chips was lovely all the kids enjoyed them."
"Great selection of meals and snacks at a reasonable price."
"The food was tasty and the party bags were a huge hit."
"Wide range of hot food available which was a pleasant surprise comparing to usual sandwiches and paninis elsewhere and the portions were rather generous."
"The food was very good and everywhere is very clean would highly recommend the kids club house for a party or just to play for a few hours."
Cons:
"Very disappointed with the food served to us today I’ve been here a few times & it’s been fine but today’s visit was not so good."
"We had the Avocado on toast which wasn’t good, maybe processed Avocado or something."
"I expect better sandwich than jam and cheese spread."
"Food packages are so basic. I ordered food for adults but they were taken off the table without my go ahead."
"Just had a mini refurbishment/lick of paint and is really good. They've also replaced some of the tired soft play equipment, broken cosy coupés etc."
"I had a ham salad that looked like it had been thrown on the plate 1 piece of ham 3 halves of cherry tomatoes 3 pieces of cucumber & the lettuce looked wilted also the salad on the plate had been on the hot plate!"
"Doesn't cater for a range of dietary requirements."