Burger King Reviews Summary

Customer Service

Pros:

• "I went to burger King today and the young man and I believe probably the manager gave excellent service polite respectful and more than happy to help."
• "This is probably the best Burger King joint running in Leeds, staff is more friendly and responsive unlike on Boar Lane."
• "I received Very good service here today. Was really struggling to use my rewards app and the manager couldn't do enough to help me out."
• "They both need recognition for fantastic customer service."
• "The staff were very helpful and I did witness them working as a good team and helping each other."
• "Lady that served me was lovely. Very polite and friendly lady a credit to Burger King."
• "The staff are actually good at their jobs (very busy) and looked like they meant it when they said 'enjoy your meal'."

Cons:

• "It was around 10:30 no staff at the front we needed to shout for attention. Our burgers was disgusting."
• "Had a terrible experience... waiting in drive thru on intercom they said hold on and it went quiet."
• "The service was slow, the place is absolutely filthy."
• "Service was efficient, but hardly friendly."
• "The lady who gave me my order at the counter seemed like she'd rather be anywhere else."
• "Bored-looking and inattentive staff."
• "Absolutely terrible customer service."

Cleanliness

Pros:

• "Was passing on way to a job, so popped in for a comfort break and a coffee. Clean restaurant and lavvies."
• "The rest rooms are clean n tidy but again could do with a face lift."
• "The place is clean and they also have a drive through."
• "Plenty of seating, seemed clean, which it should be first thing in the morning."

Cons:

• "Went here with my daughter and we had to wipe the table not just because someone had left food there but i wiped it because it was absolutely filthy."
• "The venue itself is looking a little but neglected and could do with a good deep clean."
• "There is flies everywhere, rubbish on the floor."
• "Plus the place is always a mess with dirty tables and chairs and food all over the floor."
• "However the toilets (female side) were not up to standard with both of the seats broken and have missing parts."
• "Not very clean. Toilets need a looking at. Sinks all brown hard water round the taps."
• "The whole place just feels grimey toilets included!"

Food Quality

Pros:

• "The food is fantastic I have to say and the best fries even better than any where else."
• "Ordered food through Uber 2 x breakfast king meals and an extra portion of hash browns, the sandwiches were gorgeous and a great size, hash browns were very very tasty and cute."
• "Really hot food. Tasted really good. Well put together burger."
• "Always like to have the Chicken Royale meal, very nice."
• "The gourmet burger was outstanding I got. Rest of the food me and my girlfriend got was great too."
• "The burger was great. It's the only good thing about the trip."
• "BK produces some of the best burger products out there and the fries are no exception, firmer and tasting better than certain other chains."

Cons:

• "Sandwich a decent size, although the egg tasted plasticky, like it had been microwaved in a plastic container. Cheese also seemed like plastic."
• "The burgers are always luke warm the bread bun always falls to bits."
• "The whopper was flat cold and the chips were hard & tasteless."
• "The burger is burnt, they ran out of ice and every type of fizzy drink but failed to mention it when buying the drinks."
• "Food was cold and disgusting I will never go again got double whopper was cold a double melt with no sauce in so a plain burger got onion ring and chilli cheese bite and the looked like they had been sat for hours."
• "Absolutely disgusting, haven't had burger king for a while and won't be going back in a hurry! Grubby dirty tables, nasty tasteless food, even the chips were bland and they used to be nice!"
• "The cheese chilli bites were tepid as were the fat soaked onion rings the chips were good and the crispy chicken was poor."

Service Efficiency

Pros:

• "The staffs are great around the clock no matter how the situation gets heated they can take care of it well and efficiently."
• "It has got plenty of staff now which is good to see I’ve noticed in a lot of Burger King restaurants don’t seem to have a great deal staff also up to date ordering screens brilliant."
• "Food was good, prepared quickly and accurately for my fussy boys."
• "Service was efficient."
• "Usually quick service.. food quality good for fast food (what you'd expect from a franchise) Rarely get your order wrong.. Staff all friendly.."

Cons:

• "Used the app to speed things up. Ordered at 19:10, arrived at 19:30, didn't get food until just before 20:00."
• "This place is rundown with demotivated staff. Service slow."
• "Only giving 3 stars. If one particular manager was present, things get done, and in an orderly fashion without waiting too long."
• "Service a bit on the slow side and even worse when its busy."
• "What a joke... Ordered 2 normal meals at the drive through (4 cars in front) and are waiting still in the exact same spot for the past 20 minutes."
• "The whole place just needs updating."
• "Service was incredibly slow. Our food was sitting behind the counter getting cold whilst they took other people's orders."