Lucys Web Designs Reviews Summary

Customer Service

Pros:

• "Lucy's Web Designs was fast to respond to some changes I wanted made to my existing website."
• "She responds to messages promptly and I’ve appreciated this particularly around the period of Covid and lockdown as things have changed day to day."
• "Lucy is accessible as soon as I send her a message and with a company such as mine, that is so important."
• "She was very reliable and responded to messages promptly."
• "Lucy is very responsive to all changes required and happy to help to get the site where we needed it to be."
• "Lucy works very, very quickly so if you need a website, page or update quickly - then she's your lady!"
• "Always available, and replies within 24 hours of any email I send her or sooner (usually within 1-2 hours)."

Cons:

• No negative comments regarding customer service were provided in the reviews.

Professionalism

Pros:

• "Lucy is a rare professional in that she consistently goes the extra mile to get the results that you’re looking for, or have envisaged."
• "Every revision, query and suggestion was met with an enthusiastic response and the comment ‘no problem’."
• "Lucy’s professionalism and patience made the entire process very easy indeed."
• "Lucy was quick, efficient and patient accommodating the many changes that I wanted made."
• "Lucy made the experience extremely easy from start to finish."
• "Lucy has been doing this for over 10 years and she treated me with upmost professionalism."
• "Lucy is very personable and working with her was a pleasure."

Cons:

• No negative comments regarding professionalism were provided in the reviews.

Design and Technical Skills

Pros:

• "Lucy is extremely talented in designing websites and we were absolutely delighted with what she produced for us in a relatively short space of time."
• "Lucy advised me on how I can use SEO to start ranking on Google for my ideal keywords."
• "She is very efficient and solution oriented, so when the challenges did arise, as with many complex projects, she was able to fix them."
• "Lucy totally re-built our website, breathing new life into our company image and improving our online presence."
• "Lucy is an excellent web designer. I was daunted by the idea of trying to create a website but she made the techy stuff accessible and easy to understand."
• "Lucy's support, patience and continued customer service is second to non."
• "She is extremely knowledgeable about all things website related, including what really works."

Cons:

• No negative comments regarding design and technical skills were provided in the reviews.

Efficiency and Responsiveness

Pros:

• "One email answered in minutes, one phone call and 24 hours later I had a new website and enough knowledge to control the text."
• "Lucy was so efficient and always happy to discuss changes on the phone, via email and even in person that my new site was up and running within a week."
• "Lucy has been utterly amazing to work with the whole way through our website creation process!"
• "Lucy is very easy to chat to and happy to help at anytime."
• "She never fails to deliver. Always professional, always with a smile and always super prompt."
• "Lucy finished the job in 24 hours."
• "Lucy gets the job done and is always speedy and efficient in dealing with enquiries."

Cons:

• No negative comments regarding efficiency and responsiveness were provided in the reviews.

Training and Support

Pros:

• "Then she teaches you how to update the website yourself for the future."
• "Lucy helped me with this and taught me how to use it as well."
• "Lucy has offered us some training so we can now manage the website ourselves."
• "She teaches you how to update it and gives great after sales service."
• "Lucy is always happy to help with any questions you may have."
• "Lucy provides an excellent service. She is knowledgeable, efficient and highly responsive - a real pleasure to work with."
• "A big value add is that she shows her customers how to update their websites themselves so there is no long term dependency and associated costs."

Cons:

• No negative comments regarding training and support were provided in the reviews.