haart Estate And Lettings Agents Enfield Reviews Summary

Customer Service Experience

Pros:

• "Rogenta displayed an unparalleled commitment to customer satisfaction."
• "She assisted us throughout the entire process and was willing to explain things to us."
• "She goes extra mile just to make sure her clients are okay."
• "She is very good in this business, she is professional, patient in listening not pushy."
• "Her smile gives you hope all the time."
• "She was incredibly professional and on the ball, making sure all documents were sorted and in on time."
• "She was with me every step of the way, dealing with my queries and pushing for positive action."
• "Rogenta was very professional and informative during my viewing today."

Cons:

• "Left an enquiry for a property last week Tuesday for rent, not received a call back."
• "Very unprofessional, Rude and lazy. Being I work in the same industry rather appalled."
• "Very disappointed !! I am 8 month pregnant and went to see the property all the way but never heard back from her."

Agency Responsiveness

Pros:

• "Answering her calls on time and calling back as soon as she misses a call from a client."
• "She always answered her calls, emails and communicated fast and thoroughly!"
• "She understood the house, it's features and was very detailed that I barely had a question when I finished viewing the property!"
• "Very professional and efficient service from Haart Enfield, particularly Adam."

Cons:

• "On the day of collecting our keys back, I drove into the town to their offices to find the branch all locked up."
• "Every time i was told the same thing. (I am not the person dealing with this kind of enquiries)."
• "All of this was done by a state agent called Rogenta."

Professionalism and Expertise

Pros:

• "She is very good in this business, she is professional, patient in listening not pushy."
• "Thank you so much @ Paul Darko for your help with selling our home. You made the process simple and easy to understand."
• "I worked with Lia during the sale of my property. I cannot thank her enough for the dedication and support during the process."
• "Very good experience selling our property. We achieved our asking price."

Cons:

• "Nevertheless, I’d rate Nikita's service at a 5, we found her very professional and also sensitive of our needs."
• "Very disappointed with the service I received from Lia at Haart Enfield; my concerns were often dismissed and not taken seriously."

Communication and Follow-up

Pros:

• "She always answered her calls, emails and communicated fast and thoroughly!"
• "Very smooth experience with Haart. Nikita has been exceptionally helpful with all the queries I’ve had."
• "Bought a house last year via Haart Enfield. They were excellent in driving the sales side of the process."
• "Really grateful to those at Haart lettings, would highly recommend them. Rogenta especially helpful."

Cons:

• "Nevertheless, I’d rate Nikita's service at a 5, we found her very professional and also sensitive of our needs."
• "Very disappointed with the service I received from Lia at Haart Enfield; my concerns were often dismissed and not taken seriously."

Overall Experience

Pros:

• "Fantastic service from Rogenta. She was incredibly professional and on the ball."
• "A huge thank you to Lia Demetriou, Move Manager, Haart, North London."
• "Very good experience selling our property and the process was as hassle-free as possible."
• "We sold our house in Edmonton with Haart Estate agent Enfield. Very reliable."

Cons:

• "That was the worst experience in my life ever I was humiliated, lied to etc."
• "one of the worst agency's I ever met before,they book me last week for today at 18.30 to see a house,and none of them showed up there."
• "Please be ware they advise is useless and their application absolutely wont get you a mortgage."