Atkinsons Residential Estate Agents in Enfield Reviews Summary

Customer Service

Pros:

• "I really appreciated how helpful, responsive and efficient everyone was."
• "Nikki was brilliant at chasing the chain and keeping everyone informed with what was going on."
• "The staff were quick to respond, informative and very friendly."
• "Every member of staff that we dealt with was professional, approachable and always contactable."
• "Nic and the team handled our purchase extremely professionally with excellent communication throughout the process."
• "The team are all friendly, approachable and kept us informed throughout the sale and were a pleasure to deal with."
• "We got prompt responses and were reassured and supported by the team every step of the way."

Cons:

• "Even for basic questions had to email a few times."
• "Poorly organised from my experience."
• "I also find their conversation over the phone as appalling."
• "When I rang the office, only to be told that there was nothing booked for us that day."
• "Was buying a house from Atkinsons, not once did the sales progressor Nicola get back on any phone call through the whole process even for basic questions had to email a few times."
• "The person was not very uneducated as I was asked what would I be coming home with after tax she calculated my salary after tax as a yearly annual which is completely stupid."
• "I am afraid I had nothing but poor service from beginning to end and it felt like a cliche or every sitcom estate agency you have ever seen."

Professionalism

Pros:

• "Sam Lacey was very friendly, professional and trustworthy."
• "Both Sam and Nicola were professional throughout!"
• "The team at Atkinsons Residential consistently delivered excellent service during the whole sales process."
• "Their professionalism, advice and communication at all times was excellent."
• "Sales Manager Daniel is very professional and his all round honest and friendly approach made me trust them with my house sale."
• "Pablo was honest and professional during the viewings."
• "Nic adds that personal touch and was always available to answer any questions we had."

Cons:

• "What a disgrace rude rude."
• "Horrible Agent, they will never help the Tenant, they are here only for the Landlord."
• "They should have a proper way to deal these things in a professional way."
• "The worst thing is they will lie in everything for you to pay things for the Landlord."
• "The fact I was a single mother put them off instantly. Total discrimination."
• "Didn't care that I was working and able to afford rent for a three bed property, Total discrimination."
• "The lady was both rude, arrogant and condescending."

Efficiency

Pros:

• "Many thanks to Jane and Claire Loten especially for all their efforts in finding a suitable buyer and help in seeing everything through to completion smoothly."
• "The staff (Pablo, Nikki and Nicola) were superb in selling my flat and helping me purchase my new place."
• "Great service from Atkinsons throughout the process of my purchase."
• "I have been using Atkinsons /The Letting Line for over 4 years to manage my properties. I have found them very friendly and extremely efficient."
• "For the past 6 years Atkinsons have managed our rental property and we have always been delighted by their efficiency and attentiveness."
• "Atkinsons handled all the viewings themselves, and a sale was agreed within a few days."
• "Our house sold after just a few days on the market."

Cons:

• "However I must say that even though the sale took longer than expected Samuel and the team always had time for me and always returned my calls."
• "They rub you on the end of tenancy when you moved they charge you for cleaning even you clean the shet ot of the house."
• "Instead of giving me my Deposit, Agent Kaleigh Adler sent me an email saying I have to pay £200 to clean the house again, and also 40% will take from the deposit to Repainted the house."